Jaleesa Branche
Eastover,SC
Summary
Healthcare support professional with experience coordinating patient care, supporting telehealth and home visits, and maintaining accurate clinical documentation. Background includes medication reconciliation, venipuncture, EHR updates, and direct communication with patients, providers, and care teams to support safe, organized, and timely services.
Overview
17
17
years of professional experience
Work History
Community Health Worker
Your Health Org.
Sumter, South Carolina
03.2024 - Current
- Collaborate with interdisciplinary healthcare teams to coordinate patient care and support compliance with individualized care plans.
- Communicate with patients, providers, and healthcare staff through telephone, email, Microsoft Teams, Athena, and in-person interactions.
- Coordinate telehealth appointments with pharmacists, specialists, therapists, and primary care providers to promote timely access to healthcare services.
- Troubleshot Remote Patient Monitoring (RPM) equipment and educated patients on its use, improving patient engagement and adherence to monitoring protocols.
- Coordinated and facilitated visits with physical therapists (PTs), occupational therapists (OTs), and healthcare providers, enhancing continuity of care for patients in assisted living facilities and homes.
- Deliver medications to patients’ homes, review medication instructions, and perform medication reconciliation to verify accuracy between medication lists and medications available in the home.
- Delivered and set up durable medical equipment (DME) in patients’ homes and assisted living facilities, ensuring proper assembly and functionality while educating patients and caregivers on safe equipment use to promote independence.
- Perform routine venipuncture and collect blood specimens during home and facility visits to support laboratory testing and diagnostic services.
- Ensure proper specimen identification, labeling, handling, and preparation in accordance with established clinical protocols.
Administrative Assistant/Medical Records/Supplies
Wildewood Downs
Columbia, South Carolina
03.2017 - 02.2024
- Coordinated front desk communications for residents, families, and Wildewood Downs staff.
- Managed incoming calls, messages, and visitor check-ins with professional courtesy.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared correspondence, reports, and resident documents for Wildewood Downs operations.
- Updated resident records and office files with accurate, confidential information.
- Scheduled appointments, meetings, and calendar requests for department leaders.
- Supported admissions and move-in paperwork for new Wildewood Downs residents.
- Ordered office supplies and monitored inventory for daily administrative needs.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Patient Suppoert Tech/Health Unit Secretary
Palmetto Health (Prisma Health)
Columbia, South Carolina
02.2014 - 02.2017
- Supported patient care using Prisma Health technician procedures and safety standards.
- Assisted nurses and therapists with routine patient transport and positioning.
- Documented patient information in Prisma Health electronic records.
- Maintained patient charts and updated admission and discharge paperwork
- Prepared treatment rooms and stocked supplies for Palmetto Health clinical staff.
- Scheduled appointments and coordinated unit calendars with hospital departments
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Medical Assistant
SC ENT Allergy & Sleep Medicine
Columbia, SC
02.2010 - 08.2014
- Performed allergy testing according to established clinical procedures and protocols.
- Administered allergy injections and assisted with allergy treatment plans.
- Prepared and mixed allergy vials according to established procedures.
- Assisted physicians with patient examinations, procedures, and allergy-related treatments.
- Triaged patients and communicated concerns and condition changes to clinical staff to ensure timely care.
- Facilitated operations in allergy department and ENT services within fast-paced clinical environment.
- Managed scheduling of patient appointments to optimize clinic workflow. and follow-up for specialty care services to enhance patient access.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Education
Lower Richand High School
Columbia,SC01-2006
GED -
Watkins Adult Education
Columbia,SC01-2006
Some College (No Degree) - Medical Office Administrative Assistant
Midlands Technical College
Columbia, SCSkills
- Patient assessment
- Patient triage
- Clinical Documentation
- Clinical documentation management
- Encounter documentation management
- Telehealth management
- Care coordination
- Patient Education
- Patient Scheduling
- Appointment management
- Schedule coordination
- Health records
- Clerical support
- Community Outreach
- Medical Terminology
Personal Information
Title: Certified Nursing Assistant
Timeline
Community Health Worker
Your Health Org.
03.2024 - Current
Administrative Assistant/Medical Records/Supplies
Wildewood Downs
03.2017 - 02.2024
Patient Suppoert Tech/Health Unit Secretary
Palmetto Health (Prisma Health)
02.2014 - 02.2017
Medical Assistant
SC ENT Allergy & Sleep Medicine
02.2010 - 08.2014
Lower Richand High School
GED -
Watkins Adult Education
Some College (No Degree) - Medical Office Administrative Assistant
Midlands Technical College