DOUGLAS J. DUNCAN
Bronx
Summary
Dynamic community health worker with proven expertise at New York City Health + Hospitals, excelling in patient assessment and care coordination. Skilled in fostering community engagement and implementing individualized support strategies. Successfully guided numerous patients toward achieving health goals through effective communication and motivational interviewing.
Overview
11
11
years of professional experience
Work History
Community Health Worker
New York City Health + Hospitals/Bellevue Hospital Center
01.2024 - Current
- Participate in ongoing education and specialized training to learn and maintain Community Health Worker skills, as well as, public health emergency response skills, relevant for the Public Health Corps
- Engage and recruit eligible patients in hospital and community settings, including outreach in the field in conjunction with mobile units
- Conduct clinical or community-based assessments and interviews to identify and prioritize patient's health and social services goals and needs
- Assess, address health, social and service-related needs of assigned/identified patients and create individualized, patient-centered, goal-directed care plans for each patient
- Engage with patients frequently, including a high number of touchpoints both in-person and virtually
- Support and motivate patients to achieve their health goals by coaching them and relevant family members through behavior change and identifying their strengths and community support systems
- Help patients connect to a primary care provider, specialty care providers, community services and/or mental health services, attend medical appointments, reconnect after missed appointments, and fill prescriptions
- Engage patients during inpatient stays and, where possible, emergency department visits both within NYC H+H and other health systems, to facilitate transitions back for primary care and support the patient in their treatment course during an acute illness
- Accompany patients during medical appointments and provide in-person support during hospital stays as needed; communicate with their internal care team and, as appropriate, external service providers to help coordinate care; schedule appointments as appropriate
- Assess ability of patients to manage their chronic physical and mental health conditions and work with care team to connect them to appropriate education and monitoring programs
Academic Coordinator
Hudson Link for Higher Education, Inc
10.2019 - 11.2022
- Mentored and advised over 200 students on academic problems and made professional recommendations.
- Prepared and administered budget of approximately $20,000 for undergraduate degree program with 225 students
- Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders
- Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body
- Monitored and tracked students' academic progress using both technological and student-centered learning methods to encourage successful learning outcomes
- Recruited and hired staff members to help implement program initiatives
- Analyzed budget and implemented financial plans for academic programs and related events
- Worked with Liberal Arts and Behavioral Science departments to outline and schedule course offerings required for students
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology
- Coordinated and supervised academic advising activities
- Spearheaded technology initiatives to support student learning and academic excellence
- Collaborated with faculty, staff and students to identify and address institutional challenges
Workforce Development Coordinator
Center for Court Innovation
08.2017 - 07.2018
- Presented skills development workshops for more than 20 people, resulting in improved task prioritization.
- Established, maintained collaborative relationships with potential employers for Harlem Justice Corps members
- Collaborated with Staff to assess psychosocial needs that may inhibit members' employment goals
- Facilitated workforce readiness groups and assisted members with resume and interview preparation
- Met regularly with members in one-on-one setting to provide individualized career counseling
- Communicated regularly with employment partners for progress reports and provide support for employed members
- Prepared regular monthly reports required to manage program outcomes and respond to grant reporting requirements
- Notified employers and community organizations of workforce development programs and services
- Oversaw job seeker aptitude and interest testing, reviewed results with job seekers and presented suitable career alternatives
- Assisted job seekers with vocational and technical school training
- Facilitated job seeker interviews with prospective employers, obtained feedback from both parties and adjusted employment strategies
- Interviewed employers to determine needs and brought employers and job seekers together
- Obtained and recorded job vacancies from variety of employers and contacted employers to gain additional critical information
- Facilitated seminars on job readiness, resume writing and career search resources
- Identified career goals and advancement opportunities to enable workers to find success within each individual position
- Recruited potential clients and identified talented participants to guarantee job candidate effectiveness
- Conducted preliminary interviews to determine if prospective employees met employer qualifications and referred eligible applicants to matching opportunities
- Guided program participants through enrollment processes using one-on-one support
- Performed complete assessment of job seeker's education, skills and work history to identify detrimental factors
Work Readiness Instructor
Fedcap Rehabilitation Services
07.2015 - 03.2017
- Conducted individual assessments of Job Seekers' diagnosed with Intellectually Disability Disorders to determine employment readiness status
- Directly consulted with Employment Services team regarding Job Seekers' personal and/or training needs to successfully gain employment
- Submitted weekly reports to Vocational Readiness Supervisors concerning Job Seekers who successfully completed Critical Competency phase
- Performed case management services, including but not limited to ensuring clients possessed appropriate documentation for employment
Education
Master of Professional Studies - Professional Studies
New York Theological Seminary
New York06.2009
Bachelor of Science - Behavioral Sciences
Mercy College
Dobbs Ferry05.2007
Skills
- Individualized support and advocacy
- Patient assessment
- Care coordination
- Health education
- Community outreach
- Case management
- Goal setting
- Stakeholder engagement
- Resource allocation
- Motivational interviewing
- Conflict resolution
- Effective communication
- Team collaboration
- Community-based resources
- Care plan development
- Health promotion
- Encounter documentation
- Referral coordination
- Health coaching
- HIPAA guidelines
- Organized and detail oriented
- Patient navigation
- Recruitment strategies
- Records management
- Written and oral communication
- Community engagement
- Public speaking
- Organizational skills
- Data entry
- Schedule management
- Crisis intervention
- Trauma-informed practices
- Excellent communication
- Analytical thinking
- Problem-solving abilities
- Adaptability
- Critical thinking
- Communication skills
- Adaptability and flexibility
Accomplishments
STARS Excellence Recognition Recipient, 2026
Awarded by NYCHHC for exceptional patient care and commitment to upholding and exemplifying the the NYC Health+Hospitals ICARE patient care model.
Awarded by NYCHHC for exceptional patient care and commitment to upholding and exemplifying the the NYC Health+Hospitals ICARE patient care model.
Affiliations
Advisory Board, Circles of Support - New York, NY (2015-2022)
Leadership & Professional Development Trainings
2026 NYCHHC - Introduction to Leadership Development Training
2026 NYCHHC - Becoming a Competent Leader: Leadership Development
2026 NYCHHC - Becoming a Competent Leader: Everyday Leadership - Drew Dudley
2026 NYCHHC - Leadership Fundamentals: Characteristics of a Leader
2026 NYCHHC - Leadership Fundamentals: The Leadership Toolkit
2026 NYCHHC - Communicating Collaboratively
2026 NYCHHC - Pillars of Leadership: Communication
2026 NYCHHC - Pillars of Leadership: Stewardship
2026 NYCHHC - Situational Leadership Theory
2026 NYCHHC - Establishing Presence and Credibility
2026 NYCHHC - Leveraging Feedback to Strengthen Employee Commitment
2026 NYCHHC - Understanding Accountability
2026 NYCHHC - Emotional Intelligence
Timeline
Community Health Worker
New York City Health + Hospitals/Bellevue Hospital Center
01.2024 - Current
Academic Coordinator
Hudson Link for Higher Education, Inc
10.2019 - 11.2022
Workforce Development Coordinator
Center for Court Innovation
08.2017 - 07.2018
Work Readiness Instructor
Fedcap Rehabilitation Services
07.2015 - 03.2017
Master of Professional Studies - Professional Studies
New York Theological Seminary
Bachelor of Science - Behavioral Sciences
Mercy College