Baho Peters
Business Professional
Boise,ID
Summary
Results-driven business professional with focus on developing strategic partnerships and driving growth. Proven ability to support project initiatives and foster client relationships. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Community Engagement Intern
Morrison Center for the Performing Arts
Boise , Idaho
02.2024 - 04.2024
- Facilitate partnerships with organizations and community leaders that share similar goals or interests, broadening our reach within the community.
- Enhance community relations by organizing and executing various outreach events.
- Improve marketing plan and services through targeted demographic data. Evaluated 6 focus groups purchasing power among target audience.
- Ensure the marketing analysis project was on track through planning logistic process.
- Created a safe and welcoming space for focus groups to be conducted. Assigned team members to complete various tasks including timekeeping, audition recording, data collection.
- Coordinate, schedule, and confirm meetings related to events, workshops.
- Conduct pre - and post-event evaluations and report on outcomes.
Customer Service Representative
Walgreens
Boise, , ID
07.2021 - 08.2021
- Achieve 5-star customer satisfaction through excellent customer service and exceptional interpersonal communication
- Provide prompt customer support and guided customers through product selections, averaging 5+ calls per day
- Operate POS system transactions, including credit, cash, returns, and refunds, to ensure seamless and accurate cash flow
- Complete 5,000+ units of sensitive data entry and produced customer insight reports
- Diagnose and resolve technical issues, providing step-by-step solutions to users
- Increase brand loyalty through program sign-ups. Staying proactively informed of store sales, resulting in 120+ new customers enrolled
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrate leadership through punctuality while supporting opening and closing shifts
Product Processor
Epionce
Boise, Idaho
04.2021 - 05.2021
- Track and process global online orders using Microsoft Excel and ensured accurate labeling of products
- Update incorrect order-product information by utilizing processing software and conducting product sorting
- Collaborate with team members to maintain high standards and efficient operations during high-volume rushes
- Process over 1,000 items of inventory daily and accommodated rapidly changing shipment and delivery times
- Conduct daily quality checks of inventory and promptly reported and removed damaged items for inspection
- Assemble and packed 500-1000 boxes per shift, following company policies and procedures with care
- Maintain a clean and organized workstation by regularly sweeping, restocking supplies, and disposing of garbage
- Adhere to all local and federal COVID-19 safety protocols, including keeping the environment clean and sanitized
- Train new team members on company policies, procedures, and best practices for efficient product processing operations.
- Facilitate clear communication between departments involved in the production process to ensure smooth operation from start to finish.
Education
BBA - Entrepreneurship Management & Business Administration
Boise State University
Boise City, United States 08.2020 - 12.2024
Skills
Multilingual: English and Nyanja (fluent), Kinyarwanda (conversational)
- Cross-functional collaboration
- Partnership building
- Cross-cultural design
- Web-based research
- Experienced with Microsoft Office tools
- Experienced with Microsoft Power BI
- Skilled in creating engaging presentations
- Web Conferencing Tools
- Task prioritization
- Strategic partnership development
- Analytical problem-solving
- Multilingual: English and Nyanja (fluent), Kinyarwanda (conversational)
Certification
Fundamentals of Digital Marketing, 05/01/24, 06/30/24
Timeline
Community Engagement Intern
Morrison Center for the Performing Arts
02.2024 - 04.2024
Customer Service Representative
Walgreens
07.2021 - 08.2021
Product Processor
Epionce
04.2021 - 05.2021
BBA - Entrepreneurship Management & Business Administration
Boise State University
08.2020 - 12.2024
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