Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bahra Ghazalah

Sterling Heights,MI

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Toma And Yaldo Medical Center
04.2023 - Current
  • Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
  • Streamlined patient registration processes for a smoother check-in experience and reduced wait times.
  • Enhanced patient communication by promptly addressing inquiries and concerns in a professional manner.
  • Collaborated with medical staff to ensure accurate record-keeping, contributing to improved patient care.

Manager

Tim Hortons
03.2021 - 01.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma - EKG Technician

Community High School
15 And Ryan
06.2024

Skills

  • Customer Service
  • Departmental support
  • Office Organization
  • Cash Handling
  • Proficient in Software
  • Multi-Line Telephone Systems

Languages

Arabic
Full Professional
English
Full Professional

Timeline

Front Desk Receptionist

Toma And Yaldo Medical Center
04.2023 - Current

Manager

Tim Hortons
03.2021 - 01.2023

High School Diploma - EKG Technician

Community High School

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Bahra Ghazalah