Bahroz Rasheed
Harrisonburg,VA
Summary
Results-driven Operations Manager with over 8 years of experience in optimizing warehouse operations, managing logistics, and leading high-performance teams. Proven ability to implement process improvements that enhance efficiency and reduce costs while ensuring exceptional service levels. Strong background in inventory management, safety compliance, and performance metrics. Strong analytical and leadership skills with a commitment to fostering a culture of continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Marshalls Distribution Center
Bridegwater, USA
09.2016 - Current
- Oversaw daily departmental operations, including planning, workflow management, resource allocation, and achievement of KPI objectives across all facets of the organization.
- Designed and implemented SOPs for different job functions and departments.
- Educated and enforced safety based on safety guidelines and best practices
- Ensured appropriate staffing levels at shift start and reviewed every order prior to assignment
- Provided training, constructive feedback, and coaching to department supervisors, tailored to the specific needs of each department.
- Assessed each associate's progress, work methods, behaviors, and productivity levels.
- Cultivated strong relationships with key stakeholders, including peers, senior management, union representatives, human resources business partners, and loss prevention teams.
Route Manager
N & Z Distributing
Harrisonburg, USA
05.2019 - 12.2023
- Communicated with suppliers daily about inventory needs and sales success
- Created pricing schedules and determined discount rates
- Updated marketing strategies to include social networks
- Reviewed customer information to suggest best products for specific needs
- Immediately addressed problems with customers to promote speedy resolution
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
- Stayed in open communication with existing customers to offer immediate access to new products
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase
- Used financial softwares like Quickbooks to record and analyze finances
Education
Bachelor of Science - Business Management
Western Governor University
Salt Lake City, Utah06.2025
Skills
- Leadership
- Analytical thinking
- Communication
- Health and safety compliance
- Strategic Planning
- Problem solving
- Time Management
- Collaboration
- Data Analysis
- Performance reporting
- Performance monitoring
- Conflict Mediation
- Microsoft Office expertise
Certification
- CompTIA A+
- ITIL Foundation Certificate in IT Service Management
- Lean Six Sigma White Belt Certification
Accomplishments
Analyzed data to successfully meet KPI goals that were missed prior fiscal years.
Languages
English
Professional
Kurdish
Professional
Arabic
Elementary
References
Available upon request
Timeline
Route Manager
N & Z Distributing
05.2019 - 12.2023
Area Operations Manager
Marshalls Distribution Center
09.2016 - Current
Bachelor of Science - Business Management
Western Governor University
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