Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Cindy Brown

Glendale,USA

Summary

Management and leadership development professional with significant experience in veterinary care and business development. Demonstrated success in team building, negotiation, and procurement, leading to improved operational efficiency. Expertise in policy development and staff management, enhancing morale and productivity. Recognized for problem-solving skills that boost client satisfaction and drive improvements across sectors.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Area Operations Manager

Vetcor
, Arizona
05.2024 - Current
  • Oversaw operations of five clinics with 80+ employees, managing P/L, budget, KPIs, and assets.
  • Collaborated with leadership to identify gaps and implement changes for enhanced efficiency and patient care.
  • Provided support and oversight to assigned practices to ensure compliance and performance improvement.
  • Maintained KPIs while implementing marketing strategies to boost overall practice profitability.
  • Built and managed relationships while leading implementation of new projects across clinics.

Senior Hospital Manager/ CVT

Desert Sky Animal Hospital
Glendale, Arizona
12.2013 - Current
  • Constructed and implemented organizational policies and procedures.
  • Built and executed two Practice management software system
  • Conduct performance reviews, offer raises, offer praise and recommendations for improvement
  • Establish and administer annual budget with effective control to prevent overages, support sustainability objectives
  • Compliance to industry standards/ regulation (OSHA and AAHA, AZ Vet Board, DEA compliance, USDA)
  • Human Resources and Payroll
  • Increase revenue streams by 50% by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Mentorship of assistants and technicians from Pima Institute, Fourth year vet student rotations from Midwestern University
  • All CVT skills listed below apply in this role

Education

Bachelor of Science - Biology

Arizona State University
Tempe, AZ

Skills

  • Leadership
  • Team Building
  • Coaching
  • Mentoring
  • Training
  • Operational Processes
  • Client Engagement
  • Relationship Building
  • Networking
  • Procurement
  • Procedure Implementation
  • Patient Care
  • Practice Management Software
  • Schedule Coordination
  • Corrective Action Reviews
  • Policy Adherence
  • Accountability
  • Continuous Improvement
  • Record Maintenance
  • Regulatory Compliance
  • Task Prioritization
  • Analytical Skills
  • Technical Support
  • Troubleshooting
  • Inventory Management
  • Product Management
  • Online Pharmacy Implementation
  • Veterinary Software Training
  • Accounting
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Teams
  • Google Meets
  • Budget management
  • KPI development
  • Performance improvement
  • Project management
  • Customer service
  • Staff training
  • Maintenance scheduling
  • Outstanding communication skills
  • Expense tracking
  • Standard operating procedures
  • Budgets

Certification

  • Certified Veterinary Technician, Arizona State Veterinary Board, 01/01/06
  • QuickBooks Course, Pryor Learning Solutions
  • Licensed Notary Public, Arizona

Personal Information

Title: CVT

Timeline

Area Operations Manager

Vetcor
05.2024 - Current

Senior Hospital Manager/ CVT

Desert Sky Animal Hospital
12.2013 - Current

Bachelor of Science - Biology

Arizona State University

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