Yashmanie Gengiah

• Direct report of 100+ Associates
• Monitor Outbound and Inbound workflow by overlooking headcount,volume, labor move processes and develop operation strategies to leverage data driven decisions to ensure company saves cost, meets volume and achieve operational objectives
• Developed and implemented operational policies and regular safety inspection to identify hazards and risk to ensure safe efficient workflow
• Addressed and communicate barriers to ensure a successful shift
• Collaborated with other departments to develop strategies that would improve overall organizational effectiveness.
• Execute events with Women’s, BEN(Black employee network), Mental Health affinity groups, Volunteer with boys and girls club, floridaway group, Florida Citrus, Nami group.

• Generate sales revenue of an $18m business by implementing actions using business reports, organize business events to drive sales, engage customers and associates
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Coach Associate on business metrics such as driving sales, credit card and rewards program
• Assist multiple departments with selling merchandise and recovery
• Implement sales strategies and execute events with community to drive product sales with customer obsession in mind
• Collaborated with marketing team to create promotional materials for target customers.

Started as Fashion jewelry Associate, promoted to tech specialist, Fine Jewelry lead, Women's clothing Sales Supervisor, Sales Manager