Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Elaija Ramsey

Fargo,ND

Summary

Accomplished Area Manager of Operations at Amazon, leveraging project management expertise and exceptional interpersonal skills to optimize operational efficiency and promote effective team collaboration. Spearheaded process improvements resulting in a remarkable 20% increase in department productivity. Focused on fostering customer satisfaction and developing individuals, characterized by proactive problem-solving and a steadfast commitment to safety and compliance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Area Manager of Operations

Amazon
03.2024 - Current
  • Conducted approximately 50 audits of facility operations to ensure compliance with industry regulations and company policies.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements. Increased inventory auditing by 20% of all items processed to drive yield accuracy in reverse logistics
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Led team of professionals, fostering collaborative environment to achieve company goals.

Operations Process Assistant

Amazon
02.2023 - 03.2024
  • Lead mitigation of risks to DPMO Ship Failed Moves threshold of > 8,000.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • In event of schedule delays, partner with vendor point of contact to deep dive vendor barriers that allow clarity on how to optimize floor spacing for operational efficiency.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Procurement Inventory Receiver

Amazon
05.2022 - 02.2023
    • Provide departments with daily consumable items
    • Team with Assistant Buyer & Procurement and Materials Manager to administer flow of non-inventory goods including MRO supplies, corrugate, safety equipment, and tools
    • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
    • Double checked records, daily reports, and inventory transactions to identify and correct variances.

Operations Process Assistant

Amazon
08.2021 - 05.2022
  • Assessed labor planning and team execution to deliver results and maintain cost.
  • Oversaw Pick rate productivity and produced 20% increase in department productivity.
  • Maneuver proprietary software such as Rodeo, POPS, ATLAS and Picking Console in efforts to ensure goals are met and exceeded with high quality.
  • Provided effective feedback to new associates that address critical system misses.
  • Sustained zero safety hazards by productively maintaining clean and organized warehouse environment following MSDS regulations.

Learning Ambassador

Amazon
03.2021 - 08.2021
  • Partnered with cross functioning teams to create process improvements and new standard operations procedures to improve associate experience.
  • Onboard and process/PIT training of over 150 new hire associates
  • Cross-trained over 50 current associates on new interdepartmental processes
  • Participated in away team of trusted associates to traveling to launch site PBI2 in order to support effective training while positively impacting quality and productivity.

FC Associate

Amazon
10.2020 - 03.2021
  • Met and exceeded expected production rates.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow. Increased shipments processed per hour from 80 UPH to 120 UPH
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.

Education

High School Diploma -

Georgia Connections Academy
Duluth, GA
05.2020

Skills

  • Project Management
  • Customer Obsessed
  • Operational Efficiency
  • Time Management
  • Self-Motivated
  • Microsoft Expert
  • Workforce Planning
  • Safety-Conscious

Accomplishments

  • Supported and successfully launched multiple Amazon sites
  • Supervised execution of safely training 50 associates in Day 1 and Day 2 for department launch in building

Certification

  • Six Sigma Yellow Belt Certification Amazon October 2024

Timeline

Area Manager of Operations

Amazon
03.2024 - Current

Operations Process Assistant

Amazon
02.2023 - 03.2024

Procurement Inventory Receiver

Amazon
05.2022 - 02.2023

Operations Process Assistant

Amazon
08.2021 - 05.2022

Learning Ambassador

Amazon
03.2021 - 08.2021

FC Associate

Amazon
10.2020 - 03.2021

High School Diploma -

Georgia Connections Academy

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Elaija Ramsey