Bai Siglin
Roseville,MN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Senior Change Implementation Coordinator
Wells Fargo Bank N.A.
08.2022 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Home Loan Processor
Wells Fargo Bank N.A.
06.2021 - 08.2022
- Streamlined the home loan processing system by implementing efficient document management practices.
- Enhanced customer satisfaction by providing timely updates and clear communication throughout the loan process.
- Reduced processing time for loan applications with meticulous attention to detail and proactive problemsolving.
- Collaborated with underwriters, ensuring accurate submission of documentation for swift approval decisions.
- Managed a high volume of loan applications, prioritizing tasks to ensure timely completion according to deadlines.
- Identified potential issues within loan files early in the process, enabling quick resolution before delays could occur.
Service Manager
Wells Fargo N.A.
12.2017 - 06.2021
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Personal Banker
Wells Fargo, NA
11.2013 - 12.2017
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Education
Bachelor of Arts - Global Studies
University of Minnesota - Twin Cities
Minneapolis, MN05.2017
Skills
- Data Entry
- Business Administration
- Information Collection
- Administrative Leadership
- Process Improvement
- Change Management
- Time Management
- Organizational Skills
- Conflict Resolution
- Verbal and Written Communication
Languages
Hmong
Native or Bilingual
Timeline
Senior Change Implementation Coordinator
Wells Fargo Bank N.A.
08.2022 - Current
Home Loan Processor
Wells Fargo Bank N.A.
06.2021 - 08.2022
Service Manager
Wells Fargo N.A.
12.2017 - 06.2021
Personal Banker
Wells Fargo, NA
11.2013 - 12.2017
Bachelor of Arts - Global Studies
University of Minnesota - Twin Cities
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