Summary
Work History
Education
Skills
LANGUAGES
REFERENCE
Timeline
Generic

Baileah Seidell

Flint,Michigan

Summary

Detail-oriented and highly experienced customer service professional with 8 years in the field, including specialized experience as a dispatcher/clerk for a police department. Skilled in handling sensitive information and working within law enforcement protocols, with expertise in FOIA and CJIS-certified procedures. Strong familiarity with legal terminology and documentation, ensuring accurate and timely record-keeping. Certified in FOIA and CJIS for the next two years, with a commitment to maintaining confidentiality and adhering to strict legal standards. Seeking to leverage my experience in law enforcement and attention to detail in a legal assistant stand point.

Disciplined and adaptable individual with a solid background in dispatching and customer service. Recognized for maintaining accurate records and managing critical information with discretion, ready to support organizational objectives through effective problem-solving and teamwork.

Work History

Preloaded/ Customer Counter Representative

UPS
01.2030 - Current
  • Loaded and unloaded packages from delivery trucks, ensuring proper sorting and placement based on size, weight, and destination.
  • Verified package labels and addressed any discrepancies in labeling or sorting.
  • Processed customer orders, returns, and complaints in a timely and professional manner.
  • Maintained accurate records of customer interactions, transactions, and feedback.

Dispatch/Clerk

Metro Police Authority Of Genesee County
  • Received and processed emergency and non-emergency calls, dispatching police officers and first responders based on priority and location.
  • Monitored radio transmissions and coordinated response times to ensure timely support and assistance.
  • Followed established protocols and procedures to ensure the safety and efficiency of officers and the public.
  • Handled sensitive, confidential, and time-critical information with discretion and professionalism.

Education

High School -

Davison High School

Skills

  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Customer Service
  • Adaptability
  • Problem Solving
  • Conflict Resultion
  • Attention to Detail
  • Incident reporting
  • Data entry accuracy
  • Complaint handling
  • Calm demeanor
  • Phone etiquette
  • Dispute mediation
  • Positive and professional
  • Verbal and written communication

LANGUAGES

Fluent in English

REFERENCE

  • Janette, MacAinsh, 810-845-0772
  • Tracy, Osborne, 810-422-4622

Timeline

Preloaded/ Customer Counter Representative

UPS
01.2030 - Current

Dispatch/Clerk

Metro Police Authority Of Genesee County

High School -

Davison High School
Baileah Seidell