Detail-oriented and highly experienced customer service professional with 8 years in the field, including specialized experience as a dispatcher/clerk for a police department. Skilled in handling sensitive information and working within law enforcement protocols, with expertise in FOIA and CJIS-certified procedures. Strong familiarity with legal terminology and documentation, ensuring accurate and timely record-keeping. Certified in FOIA and CJIS for the next two years, with a commitment to maintaining confidentiality and adhering to strict legal standards. Seeking to leverage my experience in law enforcement and attention to detail in a legal assistant stand point.
Disciplined and adaptable individual with a solid background in dispatching and customer service. Recognized for maintaining accurate records and managing critical information with discretion, ready to support organizational objectives through effective problem-solving and teamwork.
Work History
Preloaded/ Customer Counter Representative
UPS
01.2030 - Current
Loaded and unloaded packages from delivery trucks, ensuring proper sorting and placement based on size, weight, and destination.
Verified package labels and addressed any discrepancies in labeling or sorting.
Processed customer orders, returns, and complaints in a timely and professional manner.
Maintained accurate records of customer interactions, transactions, and feedback.
Dispatch/Clerk
Metro Police Authority Of Genesee County
Received and processed emergency and non-emergency calls, dispatching police officers and first responders based on priority and location.
Monitored radio transmissions and coordinated response times to ensure timely support and assistance.
Followed established protocols and procedures to ensure the safety and efficiency of officers and the public.
Handled sensitive, confidential, and time-critical information with discretion and professionalism.