Luis Mercedes
Bronx,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MMC CALL CENTER
08.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Client Advisor
Coach
12.2021 - 08.2022
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Collaborated with team members to develop innovative solutions for complex client needs.
Sales Associate
Hennes & Mauritz
12.2018 - 08.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Arts - Marketing Communication
Essex County College
Newark, NJ05.2023
High School Diploma -
Ramon Vila Mayo
San Juan, PR01.2016
Skills
- Relationship Management
- Spanish Interpreting
- Customer Service and Assistance
- Public Relations
- Public and Media Relations
- Upselling Strategies
- Paperwork Processing
- Data Entry
- Scheduling
- Inventory Control
- Retail Store Operations
- Sales Trends
- Call Control
- Complaint Resolution
- Customer Service
- Call Center Customer Service
Timeline
Customer Service Representative
MMC CALL CENTER
08.2023 - 12.2023
Client Advisor
Coach
12.2021 - 08.2022
Sales Associate
Hennes & Mauritz
12.2018 - 08.2019
Associate of Arts - Marketing Communication
Essex County College
High School Diploma -
Ramon Vila Mayo
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