Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Sayles

San Antonio,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

QVC
San Antonio, TX
06.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Owner/Operator Truck Driver

Mom & Pop's Food Truck
San Antonio, TX
08.2019 - 08.2021
  • Operated commercial truck to transport goods and materials over long distances.
  • Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
  • Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
  • Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
  • Communicated with customers regarding delivery times and location details.
  • Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
  • Unloaded cargo at designated locations in a timely manner while following safety protocols.
  • Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
  • Performed basic troubleshooting on mechanical components when necessary.
  • Reported any incidents or accidents to management immediately upon occurrence.
  • Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
  • Provided customer service by responding to inquiries in person or via telephone and email.
  • Assisted in loading and unloading freight from trailers as needed.
  • Completed daily pre-trip inspection checklists for assigned vehicle.
  • Utilized GPS systems for navigation purposes throughout trips.
  • Consistently monitored traffic conditions and adjusted routes accordingly.
  • Adhered to company policies regarding safety and security measures.
  • Developed positive relationships with customers by providing excellent customer service.
  • Maintained accurate mileage logs and other required documentation.
  • Retained valid proof of insurance and registration in vehicles.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Cosmetologist

Great Clips
San Antonio, TX
03.2016 - 12.2017
  • Provided consultations to clients on beauty treatments, products and services.
  • Created customized hair styles according to client's preferences and facial features.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Maintained cleanliness of salon equipment and tools.
  • Ensured proper sanitation practices were followed at all times.
  • Carried out waxing services for eyebrows, legs, arms and other body parts.
  • Applied makeup for special occasions such as weddings or proms.
  • Educated clients on proper skin care techniques and products.
  • Managed appointments through scheduling software program.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Advised clients on how to maintain their new hairstyles at home.
  • Performed scalp treatments to improve hair health and texture.
  • Assisted customers in selecting appropriate retail products for their needs.
  • Assisted senior stylists with complex color formulations.
  • Maintained accurate records of customer services provided.
  • Developed a loyal client base through excellent customer service.
  • Collaborated with other professionals in the beauty industry.
  • Trained new staff members on salon policies and procedures.
  • Engaged with customers by providing friendly conversation during services.
  • Promoted additional services or products available in the salon.
  • Upsold various treatments or packages when appropriate.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Met with customers to discuss style preferences and special requirements before treatment.
  • Designed cleaning schedules and organizational systems for treatment and sales areas.
  • Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.

Education

Esthetician -

Vogue College - San Antonio
San Antonio, TX
06-2019

Medical Assistant Certified -

St. Philip's College
San Antonio, TX
05-2016

High School Diploma -

San Antonio Beauty College
San Antonio, TX
01-2005

Skills

  • MS Office Applications
  • Order Fulfillment
  • Membership renewals
  • Attention to Detail
  • Positive and Friendly
  • Team Member Training
  • Call Management
  • Customer Correspondence
  • Administrative Support
  • Credit card processing
  • Customer Service
  • Fast Learner
  • Interpersonal Communication
  • Customer Complaint Resolution
  • Willingness to Lead
  • CRM Software
  • Account Management
  • Problem-Solving
  • Relationship Management
  • Work Prioritization
  • Chargeback Research
  • Order Processing
  • Multitasking and Organization
  • Appointment Setting
  • Customer Account Management
  • Escalation management
  • Help Desk Support
  • Customer Support
  • Payment Processing
  • Database Maintenance
  • Complaint resolution
  • Database Management
  • Complaint Handling
  • Appointment Scheduling
  • Quality Control
  • Trend Awareness
  • Strong manual dexterity
  • Nail Treatments
  • Product expertise
  • Makeup and skincare
  • Hair Assessments
  • Hair Styling
  • Chemical Mixing and Application
  • Makeup Application
  • Client Education
  • Active Listening
  • Hair Coloring and Highlighting
  • Beauty tool sanitization
  • Body hair removal
  • Product and Service Explanations
  • Relationship Building
  • Issue Resolution
  • Friendly Communication
  • Customer Consultation
  • Sales expertise
  • Color matching master
  • Licensed Cosmetologist
  • Client Consultations
  • Physical Strength
  • Beard Trimming
  • Product Demonstrations
  • Contouring understanding
  • Physical power
  • Social skills
  • Product Upselling
  • Braid trained
  • Relationship building and management
  • Scheduling appointments
  • Social Media Promotion
  • Salon Management
  • Reflective listening
  • Natural nail-care knowledge
  • Decision-Making
  • Wig Styling
  • Permanent Makeup
  • Special Event Hair Styling
  • Facials and Skincare Treatments
  • Hair style recommendations
  • Body Mechanics
  • Clear Communication
  • Product Knowledge
  • Selling and Upselling
  • Sanitation Practices
  • Sales and Upselling
  • Administrative Procedures
  • Styling Tools
  • QuickBooks proficiency
  • Payment processing expertise
  • Psychology

Timeline

Customer Service Representative

QVC
06.2022 - Current

Owner/Operator Truck Driver

Mom & Pop's Food Truck
08.2019 - 08.2021

Cosmetologist

Great Clips
03.2016 - 12.2017

Esthetician -

Vogue College - San Antonio

Medical Assistant Certified -

St. Philip's College

High School Diploma -

San Antonio Beauty College
Whitney Sayles