NOEMI A. QUINTANILLA
Pasadena,USA
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Knowledgeable and dedicated customer service professional with extensive experience in the Oil and Gas industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Monument Chemical
Baytown, TX
07.2022 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed order processing using CRM systems to ensure timely delivery and customer satisfaction.
- Developed training materials for ongoing employee development.
- Designed spreadsheet to accurately track and analyze material production metrics for 4 customer products.
- Monitored and optimized inventory levels in customer SAP system to support operational needs.
- Administered inventory monitoring and shipment scheduling through internal spreadsheet management to enhance operational efficiency.
- Guided team members through customer account processes to ensure operational efficiency and service excellence.
- Provided hands-on instruction and support to team members in navigating customer SAP system and utilizing internal spreadsheets effectively.
Customer Service Representative
CSR Logistics | Vopak Terminals
La Porte, TX
05.2021 - 04.2022
- Assisted in coordinating communication between freight shippers and carriers for inbound and outbound shipments. Supported problem-solving efforts related to order management. Received bills of lading from delivery service drivers for merchandise deliveries.
- Monitored inbound and outbound railcar shipments using yardmaster and rail connect systems. Assisted with billing for railcar shipments as required.
- Create Marine vessel orders
- Generated operational work orders to streamline workflow processes.
- Compare purchase orders to packing slips on received materials, assuring that the quantity and material type are accurate utilizing the Vopak MyService database system
- Generated orders and also completed order processes through customer’s SAP system
- Edited and maintained various SharePoint documents within Vopak origination and customer’s
- Accomplish all task given and in multiple occurrences adapted to changes in scheduling and location but always remain consistent with efficiency
- Ensure customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution
- Verify order entry accuracy against customer order request
- Attend and participated in daily operational meetings
- Effectively manage and triage all incoming and outgoing phone calls for information purposes
- Cross train on other accounts
Customer Service Representative
CSR Trucks Logistics | BWC Terminals
Pasadena, TX
05.2018 - 05.2021
- Responsible for streamlining inbound & outbound freight, shipper & carrier communication, problem solving, and order management; receive Bills of Lading for merchandise from delivery service driver
- Compare purchase orders to packing slips on received materials, assuring that the quantity and material type are accurate utilizing the EDC2 database system
- Accomplish all task given and in multiple occurrences adapted to changes in scheduling and location but always remain consistent with efficiency
- Ensure customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution
- Effectively manage and triage all incoming and outgoing phone calls for information purposes
Branch Support Specialist
Airgas Inc.
Pasadena, TX
08.2012 - 03.2018
- Contributed to the Dispute Resolution Team by supporting multiple branches with customer accounts to dispute and resolve invoice issues; submitted credit and debit memos along with customer contract pricing as they arose
- Participated in meetings, conference calls with suppliers and special projects as assigned by manager
- Keyed payments directly into customers’ accounts using SAP, adhering to customer and company specifications
- Planned and coordinated department and organizational luncheons, meetings and training sessions in assigned conference rooms
- Responsible for ordering office supplies and any maintenance services needed to maintain the office
- Monitor outstanding disputes resolution; assuring dispute actions are completed in a timely manner
Education
AA - Social Science
San Jacinto Community College Central Campus
Pasadena, TX05.2014
Skills
- MS Office Applications
- SAP
- Vendor Relations
- Data Entry
- Purchase Order Verification
- Reports Compiling
- Microsoft outlook
Timeline
Customer Service Representative
Monument Chemical
07.2022 - Current
Customer Service Representative
CSR Logistics | Vopak Terminals
05.2021 - 04.2022
Customer Service Representative
CSR Trucks Logistics | BWC Terminals
05.2018 - 05.2021
Branch Support Specialist
Airgas Inc.
08.2012 - 03.2018
AA - Social Science
San Jacinto Community College Central Campus
OFFERING THE FOLLOWING
- TWIC card
- 10+ years Administrative and Customer Service experience
- 3 years of Sales experience
- Capable of handling multiple tasks simultaneously while paying close attention to detail
- Demonstrated ability to acquire and apply knowledge rapidly Independent – able to work with minimal supervision while also contributing to a team