Friendly costumer focused individual and demonstrates calmness under stress. Displays good people skills and ability to work well with children and develop good costumer relations, leading to customer loyalty and retention. Love making the work environment fun and efficient.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Grace Temple Child Development
09.2021 - Current
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Engaged with children on individual basis to build positive relationships and promote learning.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Established positive relationships with students and families
Seasonal Lifeguard/Pool Manager
City Of Kerrville
05.2019 - 08.2023
Supervised patron recreational activity to assess threats and risk
Assisted in emergency response, demonstrating knowledge of CPR, AED, and other lifesaving techniques
Performed operational inspections on water-safety equipment to maintain reliability in event of emergency
Met physical demand for lifesaving activity, including strength, endurance testing, and ability to run or swim up to 2 miles
Maintained minimum of 8 training hours per month
Oversaw and managed lifeguard staff by monitoring attendance and performance.
Assigned work to staff, set schedules, and motivated strong performance in key areas.
Performed regular safety inspections of pools and equipment to reduce hazards.
Adjusted pool chemical balance to maintain general water cleanliness.
Cashier
HEB Grocery Store
01.2020 - 04.2023
Processed cash register transactions by inputting product costs and giving back change
Adhered to all cash handling policies and procedures
Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
Greeted all customers and provided prompt and friendly service
Solved complaints by customers and issued credits for returned merchandise
Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador
Operated POS cash register, handling on average of 80 transactions on average daily
Returned non-purchased products to shelves and performed general merchandising functions.
Education
MBA - Business Management
Angelo State University
San Angelo, TX
07.2024
Skills
Customer service excellence
Process Improvement Initiatives
Corrective Actions
Verbal Communication
Team Player
Certification
First Aid/CPR Certified
AED certified
Supplemental Oxygen certified
Swim instructor certified
Timeline
Daycare Teacher
Grace Temple Child Development
09.2021 - Current
Cashier
HEB Grocery Store
01.2020 - 04.2023
Seasonal Lifeguard/Pool Manager
City Of Kerrville
05.2019 - 08.2023
MBA - Business Management
Angelo State University
First Aid/CPR Certified
AED certified
Supplemental Oxygen certified
Swim instructor certified
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