Bailee Clouse
New Lebanon,OH
Summary
Proven achiever with experience at Origin Coffee, adept in POS Systems and up-selling, enhanced sales through personalized service and efficient operation of equipment. Excelled in document management and patient coordination at Kettering Health, showcasing strong soft selling skills and a commitment to results. Achieved consistently positive customer satisfaction, demonstrating a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Barista
Origin Coffee
08.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
Cashier
TNT Fireworks
06.2020 - 07.2024
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Front Office Specialist
Kettering Health
08.2023 - 04.2024
- Scheduled appointments, sent reminders and updated master calendar.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Provided forms to fill out or update and added latest information computer system.
- Determined amounts due and accepted payments.
- Greeted, registered, and checked in patients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Dixie High School
New Lebanon, OH05.2022
Skills
- Up-selling
- Soft selling
- Cash Register Operation
- Opening and closing duties
- Medical Terminology
- Document Management
- POS Systems
- Records Management
Timeline
Barista
Origin Coffee
08.2024 - Current
Front Office Specialist
Kettering Health
08.2023 - 04.2024
Cashier
TNT Fireworks
06.2020 - 07.2024
High School Diploma -
Dixie High School
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