Bailee Miller
Phoenix,AZ
Summary
Technical Account Manager / Customer Success Engineer with 4+ years of experience supporting enterprise SaaS customers across Manufacturing, Logistics, and Automotive sectors. Proven track record driving customer adoption, resolving complex technical challenges, and supporting $1M+ in ARR through strategic account engagement and expansion opportunities. Experienced in API integrations, identity management (Okta, Azure Entra ID), and cross-functional collaboration with product, engineering, and sales teams to ensure long-term customer success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Enterprise Sales Engineer
Vaison
St. George, Utah
01.2022 - Current
- Managed technical relationships across a portfolio of enterprise SaaS customers, supporting account growth from $253K to $1.02M in ARR
- Maintained a 42% win rate across three years by driving stakeholder alignment and technical validation during
multi-stage sales cycles. - Closed $113K in ARR in Q4 (2025), achieving 2nd place in Sales Engineering team SPIFF performance.
- Guided customers through technical evaluations, onboarding, and early adoption phases for 30+ organizations, ensuring successful implementation and long-term product adoption.
- Partnered with Product and Sales to drive adoption of new Vasion Output functionality, closing 3 early-adopter
customers and contributing $300K+ in ARR. - Partnered with enterprise customers to understand infrastructure environments, aligning platform capabilities with technical requirements to ensure successful deployment.
- Supported customer integrations with REST APIs by troubleshooting API requests in Postman and guiding teams through testing and implementation workflows.
- Collaborated with Customer Success and Account Executives to support renewals and identify expansion opportunities through technical solution alignment.
- Acted as a trusted technical advisor for enterprise customers, advocating for feature improvements and communicating product feedback to internal engineering and product teams.
Education
Bachelor of Science - Computer Science
University of Nevada, Las Vegas
Las Vegas, NV05-2023
Skills
- Datadog
- Wireshark
- API integration testing
- Network troubleshooting
- Postman
- REST APIs
- SCIM provisioning
- Azure Entra AD and Okta
- Customer onboarding & implementation
- Renewal and expansion support
Certification
2025 CompTIA Network+
Timeline
Enterprise Sales Engineer
Vaison
01.2022 - Current
Bachelor of Science - Computer Science
University of Nevada, Las Vegas