Bailee Penrod
Kansas City,Missouri
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably at Olive Garden, through exceptional problem-solving and teamwork. Skilled in GPS navigation and adept at fostering positive customer interactions, significantly improving service quality and operational outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
DoorDash Delivery
DoorDash
04.2022 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
- Recorded route activity and produced accurate and thorough delivery records.
- Handled receipt, storage, identification and delivery of products for clients.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
To-Go Specialist
Longhorn Steakhouse
10.2022 - 03.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
Sales Associate
Aldi
11.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Host/Server
Olive Garden
01.2020 - 11.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
High School Diploma -
Platte County Highschool
Platte City, MO05.2021
Skills
Positive Attitude
Teamwork and Collaboration
Customer Service
Safe Driving
GPS and route planning
Problem-Solving
Timeline
To-Go Specialist
Longhorn Steakhouse
10.2022 - 03.2023
DoorDash Delivery
DoorDash
04.2022 - Current
Sales Associate
Aldi
11.2021 - 04.2022
Host/Server
Olive Garden
01.2020 - 11.2021
High School Diploma -
Platte County Highschool
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