Bailee Roach

Sulphur Springs,TX

Summary

Dynamic and reliable barista with exceptional customer service skills honed at Starbucks. Proven ability to enhance customer satisfaction through personalized beverage preparation and effective problem-solving. Recognized for maintaining a clean workspace and fostering a positive team environment, contributing to increased sales and customer loyalty. Adaptable and detail-oriented, with strong cash handling expertise.

Overview

years of professional experience

Certification

Work History

Barista

Starbucks

Mount Pleasant, TX

03.2024 - 06.2025

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained clean and organized workspace, ensuring welcoming environment for customers.
Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Cashier

Joe Bobs

Sulphur Springs, TX

03.2022 - 02.2024

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Promoted store promotions and incentive programs to increase overall sales revenue.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Learned duties for various positions and provided backup at key times.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card, and check transactions to complete customer purchases.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Supported marketing initiatives by setting up and maintaining promotional displays.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Increased sales of promotional items by informing customers about current offers.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

High School Diploma

Mount Pleasant Christian Academy Tx

Mount Pleasant, TX

05.2025

Skills

Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Cash handling
Opening and closing duties
Active listener
Cleanliness
Exceptional customer service
Team leadership
Adaptive and creative
Order taking
Cash register operation
Decision-making
Safe food handling
Beverage preparation
Excellent memory
Safe food handling practices
Hospitality service expertise
Up-selling
Excellent math skills

Cooking
Basic math
Clear communication
Team collaboration
Solid problem solver
Positive and professional
Front counter maintenance
Hospitality and accommodation
Calm demeanor
Customer service
Teamwork and collaboration
Adaptable and flexible
Reliable and dependable
Cleaning and sanitizing
Active listening
Flexible schedule
Relationship building
Organizational skills
Excellent communication
Cash register operations
Coordinating orders