Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bailey Albinio-Madanay

Phoenix,Arizona

Summary

New design graduate from ASU that yearns to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operation Specialist

Apple
01.2020 - Current
  • Responsible for managing supply chain process to ensure product delivery to customers
  • Maintain contact with management and leadership teams to keep them informed on product delivery status
  • Conduct new product incoming inspections and presentations.
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Managed over 100 online orders per day.

Specialist

Apple
01.2019 - 01.2020
  • Identify customer needs and provide enlightening solutions
  • Advise and sell products to customers, and provide setup assistance
  • Stay current on products and initiatives.
  • Generated monthly sales revenue of over $6,000 through effective sales strategies.

Technical Specialist

Apple
01.2018 - 01.2019
  • Used problem-solving skills to diagnose device issues and provide resolution
  • Provided technical assistance to customers and staff members
  • Managed multiple tasks and tracked technological developments
  • Showed strong attention to detail to identify device issues
  • Exhibited exceptional communication skills to explain difficult technology-related issues in layman's terms.
  • Assessing 10–30 devices daily to quickly identify necessary repairs, providing clients with quote and timeline.

Barista

Starbucks
01.2016 - 01.2017
  • Ensured availability of resources and products for partners
  • Provided stellar customer service for all patrons
  • Created quality beverages, whole beans, and food products using established standards
  • Adhered to Starbucks culture, values, and mission.
  • Memorized over 35+ recipes for hot and cold beverages, including variations according to customers’ preference.
  • Created 200+ drinks in average shifts with consistently positive customer satisfaction scores

Education

Bachelor of Science in Design -

Arizona State University
Tempe, Arizona
01.2023

Skills

  • Adobe Creative Suite
  • Proficiency in Revit
  • Proficiency in AutoCAD
  • Proficiency in GIS
  • Time Management Abilities
  • Team Collaboration
  • Researching Abilities

Certification


  • Certified Technical Specialists, Apple - 2018-2021

Timeline

Operation Specialist

Apple
01.2020 - Current

Specialist

Apple
01.2019 - 01.2020

Technical Specialist

Apple
01.2018 - 01.2019

Barista

Starbucks
01.2016 - 01.2017

Bachelor of Science in Design -

Arizona State University

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Bailey Albinio-Madanay