Summary
Overview
Work History
Education
Skills
Systems Knowledge
References
Timeline
Generic

Robert J Horton

Limerick,Pa

Summary

Operations leader with extensive experience in Snow and Ice Management, focusing on client relations and team coordination. Proven track record of enhancing service quality and driving operational efficiency through strategic planning and effective team leadership. Expertise in financial software and process improvement, resulting in significant cost reductions and increased productivity. Strong ability to manage diverse teams and implement operational strategies that support business growth and tenant satisfaction.

Overview

24
24
years of professional experience

Work History

Operation Manager

Snow And Ice Management
Pittsburgh, Pennsylvania
01.2021 - Current
  • Served as primary contact for assigned property maintenance accounts.
  • Conducted regular site visits to assess needs and ensure service quality.
  • Developed strong client relationships, aligning services with client expectations.
  • Coordinated maintenance teams to schedule services and resolve issues promptly.
  • Prepared proposals for additional services based on comprehensive property assessments.
  • Monitored client feedback and collaborated with teams to implement necessary improvements.
  • Participated in team meetings, providing updates on account status and growth opportunities.

Director of Mall Operations

Coventry Mall
Pottstown, PA
07.2016 - 01.2021
  • Company Overview: Pottstown, PA
  • Property Manager.
  • Hiring and training for Housekeeping and Maintenance.
  • Making sure HVAC and all utilities are up and running for all tenants.
  • Taking care of tenants' needs.
  • Customer Service and Human Resource.
  • Landscaping and Snow Plowing.
  • Financials and Accounting.
  • Pottstown, PA

Director of Food and Beverage

Applecross Country Club
Downingtown, PA
06.2015 - 06.2016
  • Company Overview: Downingtown, PA
  • Food and Beverage Manager who managed 6 outlets.
  • Hiring and Training for both FOH/BOH for the restaurants and the bars on the Property.
  • Ordering and Receiving all Beverages and Food.
  • Taking inventories once a week.
  • Setting up wine dinners and various member functions.
  • Downingtown, PA

General Manager

Vickers Restaurant
Exton, PA
10.2007 - 06.2015
  • Company Overview: Exton, PA
  • Involved with all facets of restaurant duties, budgeting, forecasting, individual on one’s with staff members, hiring and firing, and training all personnel in FOH and BOH, and ordering and receiving all liquor and beverage orders.
  • Exceptional ability to manage multiple projects with an emphasis on guest service and teamwork to achieve positive results.
  • Exceptional knowledge of wine and liquor.
  • Booking and setting up all banquets/parties.
  • Exton, PA

Assistant General Manager

Buca Di Beppo
Exton, PA
12.2001 - 02.2007
  • Company Overview: Exton, PA
  • Coordinated store opening.
  • Involved with all facets of restaurant duties, budgeting, forecasting, individual one-on-one with staff members, hiring and training all personnel in FOH and BOH, and ordering and receiving all liquor and beverage orders.
  • Exceptional ability to manage multiple projects with an emphasis on guest service and teamwork to achieve positive results.
  • Involved in other new openings.
  • Exton, PA

Education

Sommelier -

Philly Wine
Philadelphia, PA
01.2012

Bachelor - Business Management

West Virginia University
Morgantown, WV
05-1987

High School Diploma -

Concord Christian Academy
Claymont, DE
01.1983

Lean Six Sigma Black Belt -

LEED GA -

Skills

  • Microsoft Office Suite
  • Adobe Creative Suite
  • QuickBooks and financial software
  • Point of sale systems
  • Restaurant management software
  • Customer relationship management (CRM)
  • Property management software

Systems Knowledge

  • Microsoft Office
  • Adobe
  • QuickBooks
  • Micro’s
  • Squirrel
  • Aloha
  • Digital Dining
  • Open Table
  • ClubSoft
  • Yardi
  • CRM

References

References available upon request.

Timeline

Operation Manager

Snow And Ice Management
01.2021 - Current

Director of Mall Operations

Coventry Mall
07.2016 - 01.2021

Director of Food and Beverage

Applecross Country Club
06.2015 - 06.2016

General Manager

Vickers Restaurant
10.2007 - 06.2015

Assistant General Manager

Buca Di Beppo
12.2001 - 02.2007

Sommelier -

Philly Wine

Bachelor - Business Management

West Virginia University

High School Diploma -

Concord Christian Academy

Lean Six Sigma Black Belt -

LEED GA -

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