Tannaz Anvari
Milpitas,CA
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operation Manager
Accenture LLC (NRG)
05.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Execute business processes to meet defined service levels and key performance indicators.
- Work with business owners and project managers to assess capabilities, define user requirements and develop new processes.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Generated daily, weekly and monthly reports for billing department.
- SLA and KPI management.
- Consulted with outside professionals and specialists about tests and testing results.
- Utilizes a broad set of analytical tools to recommend and implement improvements to client business functions such as demand forecasting and inventory optimization.
- Delivers strategic business insights and aids decision-making to maximize client operations or uncover opportunities to grow revenue to reduce costs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Team Leader, Trust and Safety
Accenture LLP(Meta)
02.2017 - 05.2023
- Cultivate and maintain lucrative relationships with clients by maintaining positive attitude and promptly responding to concerns
- Conduct training sessions and deliver daily coaching and performance appraisals to associates, resulting in improved skills and higher quality work
- Facilitate business development and customer service efforts by receiving and addressing customer inquiries and concerns
- Confirm continuity of operations and timely completion of critical tasks by cross-training and providing backup support for organizational leadership
- Improved productivity and efficiency by mentoring and coaching employees, ensuring timely and accurate completion of duties
- Fostered collaborative and productive work environment and quick resolution of various issues by establishing open and professional relationships with team members
- Delivered high-quality work on time by leading and managing team of 21-45 members while attaining exceptional project results.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Ensure requirements and deadlines are understood by assigned team leads
- Monitor team performance and report on metrics to hit business success goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Stay current on industry best practices for trust and safety enforcement programs
- Assisted in recruitment to build team of top performers.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
Education
Bachelor of Science - Computer Software Engineering
Arlington International University
Associate of Arts - Software Engineering
De Anza College
Skills
- Complaints Resolution
- Training & Development
- Project Management
- Team Building & Leadership
- Performance Management
- Quality Assurance
- Customer Services & Satisfaction
- Process Improvement
- Business Optimization
- Regulatory Compliance
- Cross-functional Collaboration
- Microsoft Office Suite
- Google Workspace
- P>Incidents Management
- P>Cybersecurity Fundamentals
- P>ISO Standard
- Incidents management
- Maintenance Planning
- Program Administration
- Business Planning
- Equipment set up and operation
- Safety protocols expertise
- Aseptic and sterilization techniques
- Preparing for surgeries
- Setting up and operating equipment
- HIPAA proficiency
- P>Content Planning Production & Control
Certification
- Project Manegment
- CST - Certified Surgical Technologist
Awards
- Best Management 2022
- Global Leadership 2021
Languages
Persian
Native or Bilingual
Turkish
Professional Working
English
Full Professional
Timeline
Operation Manager
Accenture LLC (NRG)
05.2023 - Current
Team Leader, Trust and Safety
Accenture LLP(Meta)
02.2017 - 05.2023
Associate of Arts - Software Engineering
De Anza College
Bachelor of Science - Computer Software Engineering
Arlington International University
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