ELIZABETH CHOWNS
Eureka Springs,AR
Summary
Motivated Manager experienced in staff management, operations management, and customer relationship management. Drove team performance and optimized operational processes through strong multitasking and time management skills. Committed to delivering positive customer experiences and achieving company goals while pursuing continuous learning and professional development.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Apartment Manager
WHNPM
Cheyenne
12.2025 - 06.2026
- Managed daily operations of residential properties, ensuring tenant satisfaction and retention.
- Oversaw maintenance requests, coordinating timely repairs and service for residents.
- Conducted property inspections, identifying issues and ensuring compliance with safety standards.
- Handled lease agreements, ensuring proper documentation and adherence to regulations.
- Facilitated communication between residents and management, addressing concerns effectively.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day, 7 days a week.
- Monitored building security systems, including alarms and cameras.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Maintained building's accounts by collecting rent and utility payments.
- Developed and enforced policy to ensure tenant satisfaction.
- Negotiated contracts with vendors for the repair and maintenance of apartments.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Recommended clarifications and changes in program policies to director of property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Manager (store/ receiving/ warehouse)
Clear Creek Rancher's Supply
Charlotte, USA
03.2024 - 12.2025
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Oriented and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Monitored team productivity and performance to support goals.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Communicated plans and actions to meet departmental goals.
- Offered constructive feedback to team members, boosting overall job performance.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Fostered positive relationships with clients through proactive communication tactics.
- Collaborated with staff to develop and carry out processes.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Oversaw inventory management processes to maintain optimal stock levels.
- Managed daily operations at Clear Creek Rancher's Supply to ensure efficient workflow.
- Trained new employees on company policies and safety protocols.
- Coordinated supply chain logistics to streamline product delivery and distribution.
- Led team meetings to communicate objectives and address employee concerns.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed market trends and competitor activity to inform business strategy.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Laborer
Manpower
Kingman, USA
11.2023 - 03.2024
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Identified operational process inefficiencies to recommend necessary improvements.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
Owner
Marr Maintenance
Pelican, USA
12.2022 - 11.2023
- Developed and implemented operational workflows to enhance service delivery and customer satisfaction.
- Managed daily operations, optimizing inventory management for improved resource allocation.
- Monitored quality control processes to maintain product standards and compliance with regulations.
- Streamlined communication channels among team members to promote efficiency in task execution.
- Cultivated relationships with suppliers to ensure timely delivery of materials and support business objectives.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Managed budgets effectively by accurately forecasting expenses and revenues.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
Apartment Manager
TAC Real Estate
Shreveport, USA
08.2022 - 01.2023
- Created innovative marketing plans to drive business growth.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Monitored industry trends to identify opportunities for improvement.
- Analyzed financial data to ensure optimal profitability for the company.
- Defined strategic plans and kept business on track to meet objectives.
- Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels.
- Demonstrated and supported continuous improvement and growth mindset.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
Warehouse Worker
Gordon, INC
Bossier City, USA
02.2022 - 07.2022
- Ensured compliance with local laws, regulations, and safety standards to maintain operational integrity.
- Performed background checks on prospective tenants before approving their applications for tenancy.
- Demonstrated expertise in conflict resolution, customer service, and personnel management.
- Advertised vacant units through various media outlets such as newspapers, websites, radio.
- Coordinated with vendors to secure supplies essential for efficient daily operations.
- Organized staff meetings to discuss current trends in the leasing industry and best practices for managing properties.
- Established communication channels between tenants and landlords, enhancing problem-solving efficiency.
Education
basics for AS -
Mohave Community College
Kingman, USA 08.1994 - 12.1997
Skills
- Property management expertise
- Lease administration
- Rent collection
- Tenant relations
- Eviction processing
- Fair housing compliance
- Maintenance coordination
- Preventive Maintenance
- Work prioritization
- Documentation and reporting
- CRM expertise
- Vendor management
- Vendor supervision
- Vendor negotiation
- Budget management
- Financial management
- Operations management
- Project management
- Supply chain management
- Community building
- Renter communication
- Customer service
- Relationship building
- Team leadership
- Staff management
- Staff scheduling
- Employee onboarding
- Recruiting and interviewing
- Employee coaching
- Performance monitoring
- Effective communication
- Work prioritization
- Analytical thinking
- Complex Problem-solving
- Problem solving
- Team building
- Communication skills
- Effective communication
- Strong communication
- Clear communication
- Interpersonal skills
- Written communication
- Organizational skills
- Inspections
- Violation resolution
- Tenant eligibility
- Complaints resolution
- Quality assurance
- Vendor supervision
- Organizational skills
- Written communication
- Interpersonal skills
- Inspect buildings
- Violation resolution
- Tenant eligibility
- Complaints resolution
- Housing compliance
Certification
- Forklift
- CMA
- ACO
Accomplishments
- Dean's List
- From the years of 1999 to 2011 I worked as a ranch hand.
References (Personal)
- Liz Ramon, 830-570-0882, lizmramon@yahoo.com, Correction Officer
- Karen Cross, 925-344-2341, 7doggylover@gmail.com, Retired
- Debra Moberg, 307-640-6866, Veterans Rock Associate
Timeline
Apartment Manager
WHNPM
12.2025 - 06.2026
Manager (store/ receiving/ warehouse)
Clear Creek Rancher's Supply
03.2024 - 12.2025
Laborer
Manpower
11.2023 - 03.2024
Owner
Marr Maintenance
12.2022 - 11.2023
Apartment Manager
TAC Real Estate
08.2022 - 01.2023
Warehouse Worker
Gordon, INC
02.2022 - 07.2022
basics for AS -
Mohave Community College
08.1994 - 12.1997