Bailey Barker
Phoenix,AZ
Summary
Well-rounded professional committed to interacting with guests and resolving issues to enhance customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Composed and confident when handling high-stress situations using appropriate responses. Well organized within procedures preformed and coordinating services with diverse team members. Good at multitasking, planning and communication skills.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Guest Service Associate
Phoenix Children Hospital
Phoenix, Arizona
07.2024 - Current
- Patient check-in and registration support
- Emergency Department (ER) intake assistance
- First-contact patient assessment and safety awareness
- Recognizing urgent symptoms and notifying clinical staff
- Patient and family navigation/wayfinding
- Visitor management and access control
- Maintaining patient privacy and confidentiality (HIPAA awareness)
- Supporting vulnerable and pediatric patient populations
- Observational awareness and patient safety monitoring
- Escalating medical concerns to nursing staff immediately
- Handling high-stress healthcare environments
- Infection-control awareness/ interacting with sick patients
- Multitasking within a fast-paced ER environment
- Documentation and record verification
- Coordinating patient flow
- Managing high patient volume
- Interdisciplinary team collaboration
- Supporting multiple departments as needed
- Overnight shift reliability
- Overtime coverage and flexibility
Apple Support Tier 1
Concentrix
Jacksonville, Florida
05.2022 - 12.2022
- Apple iOS & macOS troubleshooting
- Remote technical support
- System issue identification and root-cause analysis
- Device setup, configuration, and recovery processes
- iPhone, iPad, Mac, and Apple ID support
- Technical documentation interpretation and execution
- Following standardized repair protocols and workflows created by company
- Escalation handling and case routing when needed
- Active listening and empathy
- Call control and time management
- Problem-solving under pressure
- Handling frustrated or upset customers
- Multitasking while assisting clients
Department Manager
McDonald's
Anthem
03.2021 - 03.2022
- Conducted interview for potential employees
- Conducted inventory
- Ability to work overtime
- Ability to deal with customer complaints and satisfaction
- Conduct safe counts
- Ability to have flexible on call schedule
- Responsible for taking orders, communicating with kitchen in order to guarantee customers satisfaction
- Properly communicate to customers and co workers
- Problem solve to guarantee customer satisfaction
- Ability to comprehend different roles of the restaurant and how to ensure everyone is working together for a successful night
- Ability and willingness to clean and organize
Crew member/Shift Manager
McDonald's
Anthem
11.2018 - 03.2021
- Ability to successfully guide new staff members
- Ability to train employees.
- Ability to problem solve when needed
- Responsible for multi-tasking
- Ability to train every position
- Proper communication
- Ability to deep clean store and equipment
- Ability to prep food
- Ability to work overtime.
- Ability to deal with customer complaints and satisfaction
- Conduct safe counts
- Ability to have flexible on call schedule
- Responsible for taking orders, communicating with kitchen in order to guarantee customers satisfaction
- Properly communicate to customers and co workers
- Problem solve to guarantee customer satisfaction
- Ability to comprehend different roles of the restaurant and how to ensure everyone is working together for a successful night
- Ability and willingness to clean and organize
- Ability to run store individually
- Ability to open and close store
- Ability to count drawers and change for new shift
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Phoenix04-2027
Associates - Business and Marketing
Paradise Valley Community College
Phoenix05.2024
Highschool -
Boulder Creek Highschool
Anthem05.2021
Skills
- Effective
- Communication skills
- Ability to problem solve
- Outgoing
- Friendly and sympathetic towards others
- Works great with a team
- Hard working
- Detailed oriented
- Responsible
- Ability to do math quickly
- Patient
- Customer service
- First aid training
- Task prioritization
- Professionalism
- Natural born leader
- Empathetic
Community Service
Feed My Starving Children, 01/01/18, Responsible for packaging food for poor children and families in multiple different countries and working in a fast pace with a group of people
Awards
- Employee of the Month
- National Junior Honor Society
- Honor roll
- Principles List
- Above and Beyond Award
- Grants
- Promotions in the workforce
- College presidents list
- Nursing Dean's list
Languages
English
Certification
Certified in CPR/ AED, First-Aid by National CPR Foundation
Timeline
Guest Service Associate
Phoenix Children Hospital
07.2024 - Current
Apple Support Tier 1
Concentrix
05.2022 - 12.2022
Department Manager
McDonald's
03.2021 - 03.2022
Crew member/Shift Manager
McDonald's
11.2018 - 03.2021
Bachelor of Science - Nursing
Arizona College of Nursing
Associates - Business and Marketing
Paradise Valley Community College
Highschool -
Boulder Creek Highschool