Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Williams

Las Vegas

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Guest Service Associate

Atomic Golf Las Vegas
Las Vegas
01.2024 - Current
  • Assisted guests with inquiries and provided information about services.
  • Managed check-ins and check-outs for a smooth guest experience.
  • Resolved guest complaints promptly to ensure satisfaction.
  • Maintained cleanliness and organization of the front desk area.

Office Administrative Assistant

Medtyme
Las Vegas
03.2024 - 05.2024
  • Managed daily office operations and maintained organized filing systems.
  • Processed incoming correspondence and directed inquiries to appropriate personnel.
  • Utilized software tools for data entry and document preparation efficiently.
  • Created expense reports, tracked invoices, and processed payments.

Guest Service Associate

Titanic and Bodies Exhibition
Las Vegas
12.2021 - 05.2022
  • Welcomed large volume of guests and improved overall customer service.
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Collaborated with other departments to provide an excellent guest experience.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Education

Associate of Science - Culinary Arts

Le Cordon Bleu College of Culinary Arts
Las Vegas, NV
06.2009 - 06.2011

Skills

  • Front desk operations
  • Guest relations
  • Effective communication
  • Attention to detail
  • Positive demeanor
  • Team player
  • Problem solving

Timeline

Office Administrative Assistant

Medtyme
03.2024 - 05.2024

Guest Service Associate

Atomic Golf Las Vegas
01.2024 - Current

Guest Service Associate

Titanic and Bodies Exhibition
12.2021 - 05.2022

Associate of Science - Culinary Arts

Le Cordon Bleu College of Culinary Arts
06.2009 - 06.2011
Matthew Williams