Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Noss

Tallahassee

Summary

Guest service associate with strong conflict resolution and time management skills. Focused on enhancing guest experiences through attentive service and effective complaint resolution. Experienced in reservation management and team collaboration, consistently optimizing operations while ensuring guest satisfaction during peak periods.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

Tavern N Town
Key West
01.2024 - 08.2025
  • Welcomed guests with a friendly demeanor and provided attentive service.
  • Managed reservations and seating arrangements to enhance guest flow and optimize operational efficiency.
  • Collaborated with kitchen staff to guarantee timely food delivery.
  • Processed payments accurately using POS systems for seamless transactions.
  • Addressed guest complaints with empathy and resolved issues to improve customer satisfaction.
  • Supported team members during busy shifts to maintain service efficiency.
  • Developed strong relationships with repeat customers through positive interactions.
  • Responded to guest inquiries promptly and accurately to ensure positive experiences.

Kennel Assistant

Keys Animal Care Center
Key West
09.2023 - 06.2024
  • Provided daily care and feeding for animals at a busy animal care center, ensuring their health and well-being.
  • Ensured cleanliness and sanitation of kennel areas and animal housing facilities, promoting a safe environment for animals.
  • Monitored animal behavior and health, reporting any concerns to veterinary staff.
  • Facilitated exercise and socialization for dogs through supervised playtime sessions, enhancing their physical and emotional well-being.
  • Administered medications under the guidance of veterinary professionals.

Education

Associate of Arts - Criminal Justice

Florida State University
Tallahassee, FL
05-2029

High School Diploma -

Key West High School
Key West, FL
05-2025

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Reservation management
  • Front desk operations
  • Attention to detail
  • Patience and composure
  • Greeting and directing
  • Payment processing

Timeline

Guest Service Associate

Tavern N Town
01.2024 - 08.2025

Kennel Assistant

Keys Animal Care Center
09.2023 - 06.2024

Associate of Arts - Criminal Justice

Florida State University

High School Diploma -

Key West High School
Emily Noss