Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Language
Work History
Emergency Aqueduct and Reservoir Keeper
Los Angeles Water And Power
06.2023 - 05.2024
Water reads from A-tubes, staff gauges and Rugid reads.
Worked with a variety of sizes of Parshall flumes, Langemann gates, Watermann gates, Hydraulic gates and Cipolletti weirs.
Worked with diversions and overheads for water spreading. Ensured that the water that is flowing is the correct amount and flowing in the right direction.
Cleared vegetation growth by using chainsaws, tri-blades and hedgers.
Worked to ensure the public is safe and out of harm for restricted areas of the LAA.
Worked on dams/reservoirs, taking out overgrowth and looking for irregularities to the dan/reservoir integrity.
Checked on multiple toe drains. Kept records of water flow throughout the southern Inyo County.
Worked with ranchers/public to ensure their allotment of water was met. Worked with whiplines, sprinklers, and bubblers. Cleaned disc filters, Culligan filters and mesh filters. Pilot tubing for valves, check valves.
Flushed laterals. Ensured proper flow for areas.
Use of Proper PPE and Safety Rules. Lockout/tagout procedures; emergency and non-emergency safety procedures.
Bartender & Server
Dillons Western Trails
12.2021 - 04.2023
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Served high customer volumes during special events, nights, and weekends.
Bartender /Server
The Waterhole Tavern
08.2019 - 11.2021
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service Representative
Fair Feed & Supply
06.2013 - 08.2016
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Determined charges for services requested, collect deposits, payments, and arrangement for billing.