Bailey Blake
Kinston,NC
Summary
Detail-oriented and highly organized administrative and operations professional with 7+ years of experience in customer service and retail operations, including 5+ years in management. Experienced in payroll processing, scheduling, recordkeeping, data entry, customer relations, inventory management, employee supervision, and day-to-day business operations. Proven ability to manage multiple priorities, maintain accurate documentation, resolve customer concerns, and work effectively in fast-paced environments. Strong computer skills with a reputation for reliability, organization, professionalism, and attention to detail. Seeking to transition extensive management and administrative experience into an office, administrative, receptionist, bookkeeping, or customer support position.
Overview
11
11
years of professional experience
Work History
Store Manager
Petsense
Kinston
11.2019 - Current
As Store Manager at Petsense by Tractor Supply, I oversee daily store operations while managing a wide range of administrative and leadership responsibilities. My role includes processing payroll and timekeeping records, creating employee schedules, maintaining accurate personnel and business documentation, completing data entry and operational reports, and managing inventory and financial records. I supervise the grooming salon by coordinating appointments, maintaining client records, communicating with customers, and managing daily workflow. I am also responsible for hiring, onboarding, training, and supervising employees, resolving customer concerns, handling cash reconciliation and deposits, and coordinating store maintenance and vendor needs. This position requires strong organization, attention to detail, professional communication, problem-solving, and the ability to manage multiple priorities and deadlines in a fast-paced environment.
CORE SKILLS
- Administrative Support & Office Operations
- Payroll Processing & Timekeeping
- Employee Scheduling
- Data Entry & Record Management
- Customer Service & Client Relations
- Appointment Scheduling
- Documentation & Filing
- Bookkeeping & Financial Record Support
- Cash Handling & Reconciliation
- Inventory Management & Auditing
- Microsoft Office & Computer Applications
- Email & Telephone Communication
- Employee Training & Onboarding
- Team Leadership & Supervision
- Conflict Resolution & Problem Solving
- Sales & Performance Reporting
- Policy & Procedure Compliance
- Vendor & Customer Communication
- Calendar & Schedule Management
- Confidential Information Handling
- Multi-Tasking & Time Management
Lifeguard
West Water Park
Kinston, NC
06.2015 - 08.2018
- Monitored pool area to ensure guest safety and compliance with rules.
- Responded swiftly to emergencies, providing first aid and CPR as needed.
- Conducted routine inspections of water quality and equipment functionality.
- Assisted in training new lifeguards on safety protocols and emergency procedures.
- Collaborated with team members to maintain clean and organized facilities.
- Enforced park policies while maintaining a positive guest experience.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Kinston High School
Kinston, NC06.2018
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Inventory management
Cash management
Payroll processing capability
Additional Information
LEADERSHIP & COMMUNITY EXPERIENCE
Camp Director
Camp Caroline / Christian Church (Disciples of Christ)
- Plan and coordinate youth camp programming, schedules, activities, worship experiences, and daily operations.
- Coordinate counselors, volunteers, campers, and leadership to ensure programs operate efficiently.
- Maintain schedules, organizational documents, program materials, and other administrative information.
- Communicate with families, volunteers, church leaders, and regional leadership regarding programming and logistical needs.
- Delegate responsibilities and provide leadership to volunteer teams.
- Assist with budgeting, purchasing, fundraising, program planning, and resource management.
- Manage multiple priorities while maintaining a safe, organized, and supportive environment for campers.
Camp Caroline
- Participate in planning and organizational discussions supporting camp programming, facilities, fundraising, and future initiatives.
- Collaborate with regional leaders, volunteers, churches, and community partners.
- Assist with program development, outreach, fundraising initiatives, and operational planning.
Local SPCA
- Support animal welfare and community outreach initiatives.
- Assist with events, animal-related activities, and organizational needs as requested.
Timeline
Store Manager
Petsense
11.2019 - Current
Lifeguard
West Water Park
06.2015 - 08.2018
High School Diploma -
Kinston High School