Microsoft Word
Bailey Brisbin
Customer Service Representative
Thibodaux,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Asset Protection Associate
Walmart
Thibodaux, LA
10.2020 - Current
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports outlining activities and results.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary or theft.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Casino Host
Cash Magic Casino
Thibodaux, LA
06.2020 - 08.2020
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
Server
Waffle House
Thibodaux, LA
10.2019 - 05.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Inspected dishes and utensils for cleanliness.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Head Cashier
Big Mike's Bbq Smokehouse
Thibodaux, LA
06.2018 - 08.2019
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
- Built effective training and coaching strategies to optimize team performance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved escalated customer disputes with special actions such as discounts.
- Oversaw group of up to 10 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Reviewed and resolved differences between accounting information and cash drawer.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier/Server
Big Mike's Bbq Smokehouse
Houma, LA
07.2016 - 08.2017
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Education
High School Diploma -
Ellender Memorial High School
Houma, LA 08.2011 - 05.2015
Skills
Report writing skills
Complaint resolution
Sales expertise
Professional telephone demeanor
Service standard compliance
Multi-line phone talent
Software
Microsoft Excel
Timeline
Asset Protection Associate
Walmart
10.2020 - Current
Casino Host
Cash Magic Casino
06.2020 - 08.2020
Server
Waffle House
10.2019 - 05.2020
Head Cashier
Big Mike's Bbq Smokehouse
06.2018 - 08.2019
Cashier/Server
Big Mike's Bbq Smokehouse
07.2016 - 08.2017
High School Diploma -
Ellender Memorial High School
08.2011 - 05.2015