Bailey Burnett
Orem,UT
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Customer Technology Manager
Global Payments Integrated
05.2023 - Current
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Provided expert guidance to customers on best practices for product utilization, maximizing their return on investment.
- Helped create accounts for new customers and nurture them within their first 90 days ensure correct installation,
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Service & Engagement Executive Team Leader
Target
11.2019 - 05.2023
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Recruited and hired talented individuals bringing depth and experience to organization.
Service and Engagement Team Leader
Target
09.2017 - 11.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased Net Promoter Score from 25-85 in 6 months
- Awarded for most increased to KPI's such as checklane transactions between self checkout and lanes
- Awarded for highest increase in gust interaction between team members and Guests.
Education
High School Diploma -
Orem High School
Orem, UT05-2015
Skills
- Customer account management
- Customer relationship building
- Client relations
- Customer advocacy
- CRM software
- Strategic planning
Timeline
Customer Technology Manager
Global Payments Integrated
05.2023 - Current
Service & Engagement Executive Team Leader
Target
11.2019 - 05.2023
Service and Engagement Team Leader
Target
09.2017 - 11.2022
High School Diploma -
Orem High School
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