Bailey Coonce
Ocala,FL
Summary
Dependable and detail-oriented professional with experience supporting office operations, managing documents, assisting clients, and maintaining organized, accurate information. Known for handling detailed work with professionalism, staying calm under pressure, and completing tasks carefully and efficiently. Adaptable and collaborative, with the ability to learn quickly, work well with others, and contribute across a range of business support roles
Overview
11
11
years of professional experience
Work History
Administrative Clerk
USILACS
Ocala, FL
02.2020 - Current
- Manage daily administrative operations, including client communication, document handling, email correspondence, phone inquiries, and mail distribution
- Implemented and maintained a digital filing system using OneDrive, improving document organization, accessibility, and work flow efficiency.
- Process and assist with sensitive student and credential-related documents, including apostilles, certifications, authentication certificates, and foreign embassy certification documents
- Proofread, edit, and review professional documents to ensure accuracy, clarity, formatting consistency, and high communication standards
- Maintain and update records in the company database, ensuring information is accurate, complete, and properly organized
- Analyze client concerns, coordinate with specialized departments, and help route inquiries to the appropriate team for timely resolution
Translator and Interpreter
Self-Employed
Chiang Mai, Thailand
09.2016 - 12.2019
- Translated written materials from English to Thai and from Thai to English while maintaining clarity, accuracy, cultural relevance, and proper tone
- Provided real-time interpretation during conferences, business meetings, and professional discussions between English and Thai speakers
- Proofread and edited translated documents to improve readability, consistency, grammar, and overall quality
- Collaborated with clients and teams to ensure final materials met project requirements, deadlines, and communication goals
- Maintained confidentiality while handling sensitive documents and professional communications
English Tutor
Self-Employed
Chiang Mai, Thailand
01.2015 - 05.2017
- Developed customized English lesson plans to improve student comprehension, grammar, reading, writing, and communication skills
- Assessed student progress through regular evaluations and provided constructive feedback for improvement
- Used varied instructional tools and teaching methods to support different learning styles and student needs
- Organized review sessions and learning activities to strengthen student confidence and test performance
Education
Bachelor of Science - Education
USILACS
Ocala07-2018
High School Diploma -
Penn Foster Career School
Scranton, PA09-2013
Skills
- Verbal & Written Communication
- Problem-Solving & Critical Thinking
- Digital Literacy & Technology Proficiency
- Microsoft Word, Excel, Outlook, OneDrive
- Data Entry Spreadsheet Management
- Attention to Detail Accuracy Verification
- Customer Service & Client Communication
- Adaptability & Willingness to Learn
- Team Collaboration & Cross-Department Communication
- Time Management & Task Prioritization
Languages
English
Native or Bilingual
Thai
Full Professional
Timeline
Administrative Clerk
USILACS
02.2020 - Current
Translator and Interpreter
Self-Employed
09.2016 - 12.2019
English Tutor
Self-Employed
01.2015 - 05.2017
Bachelor of Science - Education
USILACS
High School Diploma -
Penn Foster Career School