Bailey Dollgener
Greenville
Summary
I am a reliable, friendly and hardworking employee who is always ready to learn. I have a strong sense of responsibility and punctuality and am always committed to doing better everyday. I have several years of experience within the customer service/hospitality field and feel that with the skills I have learned over the years I can be a great asset for any team!
Overview
6
6
years of professional experience
Work History
Driver
Kona Ice Rocks
06.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Cashier
RaceTrac
01.2023 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
04.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Agent
Hilton - Dallas Rockwall Lakefront
07.2021 - 03.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Office Cashier
Brookshires
02.2019 - 06.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Safeguarded sensitive customer information through meticulous handling of personal data during transactions.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Reduced wait times for customers by streamlining checkout processes and prioritizing tasks.
- Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
- Maximized efficiency during peak hours by quickly adapting to changing workloads and multitasking as necessary.
- Maintained accurate cash drawer through diligent counting and organization of currency.
Education
High School Diploma -
North Forney High School
Forney, TX05.2021
Skills
- Time management
- Customer service
- Cash handling
- Problem-solving skills
- Guest relations
- Oral and written communications
- Listening skills
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Organizational skills
- Computer proficiency
Timeline
Driver
Kona Ice Rocks
06.2023 - Current
Cashier
RaceTrac
01.2023 - 06.2023
Front Desk Receptionist
Holiday Inn Express Hotel Suites
04.2022 - 12.2022
Front Desk Agent
Hilton - Dallas Rockwall Lakefront
07.2021 - 03.2022
Office Cashier
Brookshires
02.2019 - 06.2021
High School Diploma -
North Forney High School
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