Julianne Cole
Sanford
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Kona Ice
04.2022 - Current
- Attend community events, parties, etc. and serve Kona Ice, help with scheduling events, cash management, exceptional customer service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Child Care
Calvary Baptist Church
06.2015 - Current
- Provided childcare during services to dozens of kids at a time.
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Assisted with child care responsibilities, fostering a nurturing and supportive environment for children in the household.
- Trained new staff on daycare policies and child care best practices, elevating overall quality of care.
- Collaborated with other staff members to create cohesive child care programs, maximizing efficiency within the center.
Ice Cream Manager
Ted’s Fried Clams and Rockhouse Ice Cream
01.2023 - 01.2023
- Managed 43 team members including team building, helping with hiring, cash management, scheduling and customer service. (Closed due to fire)
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Emergency Room Technician
MaineHealth
08.2022 - 10.2022
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
Phlebotomist
Maine Health
03.2020 - 02.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Behavioral Health Professional
Back to Basics
01.2020 - 01.2022
- Provided one on one behavioral health care to patients.
- Strengthened family dynamics by providing psychoeducational on effective communication techniques and conflict resolution strategies.
- Promoted a safe and supportive environment for patients to explore complex emotions and work towards personal growth.
- Supported clients in developing self-awareness skills through mindfulness activities, resulting in increased emotional regulation capabilities.
- Developed customized behavior modification plans, leading to significant improvements in patients'' daily functioning abilities.
- Implemented preventative measures by conducting community outreach programs addressing mental health awareness and stigma reduction.
Childcare Associate
Rochester Childcare
01.2019 - 09.2020
- Worked with a certified teacher to provide childcare in a large childcare center.
- Facilitated open communication between colleagues for efficient coordination of childcare duties and responsibilities.
- Organized field trips and outdoor activities for children to expand their horizons beyond the classroom setting.
- Assisted in the development of age-appropriate curriculum to promote cognitive, emotional, and social growth.
- Established positive relationships with parents, keeping them informed on their child''s progress and addressing any concerns promptly.
- Maintained a safe and nurturing environment for children, providing constant supervision and care.
Education
Graduate -
Sanford Christian Academy
Sanford, ME05-2020
Training - undefined
Behavioral Health Professional
Certification -
Phlebotomy
Portland, ME04-2021
Certificate - Medical Assistant
Academy of Medical Professionl
07-2025
Skills
- Dependable team member
- Reliable work ethic
- Compassionate patient care
- Supportive team participant
- Effective multitasking
- Experienced in software usage
- Team development leader
- Medical terminology knowledge
- Clinical documentation
- Phlebotomy techniques
- Medical procedures
- Laboratory specimen collection
Timeline
Ice Cream Manager
Ted’s Fried Clams and Rockhouse Ice Cream
01.2023 - 01.2023
Emergency Room Technician
MaineHealth
08.2022 - 10.2022
Customer Service Manager
Kona Ice
04.2022 - Current
Phlebotomist
Maine Health
03.2020 - 02.2022
Behavioral Health Professional
Back to Basics
01.2020 - 01.2022
Childcare Associate
Rochester Childcare
01.2019 - 09.2020
Child Care
Calvary Baptist Church
06.2015 - Current
Training - undefined
Behavioral Health Professional
Graduate -
Sanford Christian Academy
Certification -
Phlebotomy
Certificate - Medical Assistant
Academy of Medical Professionl
Similar Profiles
John DavisJohn Davis
Operations Manager at Kona IceOperations Manager at Kona Ice
SIDNEY CRAIGSIDNEY CRAIG
Administrative Assistant at Kona Ice of CalgaryAdministrative Assistant at Kona Ice of Calgary
Paige PlesePaige Plese
Server at Kona Ice of BoulderServer at Kona Ice of Boulder
Matthew StallingsMatthew Stallings
Freelance Laborer at Self-EmployedFreelance Laborer at Self-Employed
Jayson FoleyJayson Foley
Commercial Banking Manager, SVP at First Community Mortgage and BankCommercial Banking Manager, SVP at First Community Mortgage and Bank