Bailey Dozier Shabazz
Ann Arbor ,Michigan
Summary
Goal oriented college Senior with experience in sales, marketing and communications.
Thoughtful professional building customer rapport and providing services as requested. Deliberate attendant responding to questions and fulfilling needs according to job scope. Enthusiastic team member providing support for other departments as needed.
Overview
4
4
years of professional experience
Work History
Fitness Attendant
University of Michigan Recreational Sports
Ann Arbor, Michigan
09.2023 - 12.2024
- Performed activities such as equipment orientations, spotting, educating members on facility policies, keeping equipment and areas organized, cleaning strength and cardio equipment, providing facility tours, and serving as a first responder in emergency situations to create a safe and welcoming environment for hundreds of students
- Fostered positive relationships with clients to encourage continual engagement and motivation.
- Greeted members and guests upon arrival to the fitness center.
- Assisted in marketing efforts to promote the fitness center's services.
Team Member/Sales Associate
Better Health Market
Novi, MI
10.2022 - 12.2023
- Responsible for helping customers find desired goods or services, answering questions, making purchase recommendations and explaining the benefits of the goods or services
- Once customers make a satisfactory selection, I add up the total purchases and complete the transaction
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Customer Service Representative/ Updater
United Towing/ AAA
Dearborn, Michigan
02.2021 - 03.2022
- Responsible for working with clients who have complaints, orders, or require information about products/services purchased from the organization
- As well as providing solutions that fit individualized situations prioritizing the customers' needs at each step at an average of over 44 calls an hour
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Implemented innovative methods for streamlining the customer service process.
Education
Bachelor of Arts - English
University of Michigan
Ann Arbor, Michigan05-2025
Skills
- Marketing
- Customer service
- Time management
- Computer literacy
- Balance and coordination development
Languages
- Spanish
- Swahili
Timeline
Fitness Attendant
University of Michigan Recreational Sports
09.2023 - 12.2024
Team Member/Sales Associate
Better Health Market
10.2022 - 12.2023
Customer Service Representative/ Updater
United Towing/ AAA
02.2021 - 03.2022
Bachelor of Arts - English
University of Michigan