Bailey Dugas
Houston,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Ostia
09.2024 - Current
- Demonstrate adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Develop strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Lead Waitress/Associate Manager
Luna Bar and Grill South
07.2023 - 08.2024
- Articulate communication during fast paced circumstances to all employees with to ensure timely delivery of food orders, enhancing the overall dining experience.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Maintained clean and organized dining areas, upholding the restaurant''s high standards for cleanliness and aesthetics.
- Trained new team members on restaurant protocol, contributing to a more efficient and cohesive staff.
- Developed rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Contributed to an inclusive work environment through open communication channels among colleagues.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
General Manager
Luna Bar and Grill South
04.2023 - 07.2023
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales, profitability, streamline policies and procedures to all operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Waitress/Shift Leader
Luna Bar and Grill Downtown
06.2018 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Public Relations Intern
Luna Bar and Grill Downtown
08.2021 - 12.2021
- Prepared social media posts and videos with eye for viral content strategies.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Assisted in the organization of promotional events, boosting brand recognition and engagement.
- Assisted in crisis management, mitigating potential negative impacts on company's reputation.
- Enhanced community relations with creation and implementation of outreach programs.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Managed media relations for organizations to produce successful results.
- Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
Receptionist/Runner
Mark Dodge Chrysler Jeep Ram
11.2017 - 05.2021
- Conducted routine outside office errands, allowing other employees to focus on their primary responsibilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Hostess
Luna Bar and Grill Downtown
06.2016 - 06.2018
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor of Science - Mass Communication in Public Relations
McNeese State University
Lake Charles, LA05.2022
Skills
Internal and Interpersonal Communication
Team Leadership
Media Relations
Event Coordination
Community Engagement
Brand Awareness
Certification
- Inbound Marketing Certification, HubSpot Academy
- Content Marketing Certification, HubSpot Academy
Timeline
Waitress
Ostia
09.2024 - Current
Lead Waitress/Associate Manager
Luna Bar and Grill South
07.2023 - 08.2024
General Manager
Luna Bar and Grill South
04.2023 - 07.2023
Public Relations Intern
Luna Bar and Grill Downtown
08.2021 - 12.2021
Waitress/Shift Leader
Luna Bar and Grill Downtown
06.2018 - 04.2023
Receptionist/Runner
Mark Dodge Chrysler Jeep Ram
11.2017 - 05.2021
Hostess
Luna Bar and Grill Downtown
06.2016 - 06.2018
Bachelor of Science - Mass Communication in Public Relations
McNeese State University
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