BAILEY DUPLANTIS
Houma
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience while safeguarding consumer information.
Overview
11
11
years of professional experience
Work History
IT Specialist
Terrebonne Parish Library
08.2020 - Current
- Assists in maintenance of public and staff computers, and evaluation and maintenance of the library’s network, servers, public and staff computers with peripheral equipment (i.e. printers), and related PC management equipment
- Works in tandem with the reference department, working the desk as needed
- Works with reference and adult services in content creation and departmental projects
- Conducts technology programming, in-service training for staff, and community workshops of an efficient help desk system
- Recommends new equipment, services, and/or classes beneficial to the creative environment
- Assists patrons of all ages in using tools, equipment, material and software in the design space
- Offers one-on-one instruction and training on resources including 3D printers, laser cutters, CNC and vinyl cutting, sewing, electronics, green screen, and sound booth technologies
- Develops and maintain product knowledge regarding tools, equipment, material, and software for specific projects in order to meet community needs
- Stays abreast of advances in computer technology by attending workshops and continuing education programs
- Works with the assistant director in long-range planning for technological growth
- Sustains the library systems productivity, on call rotations are required
- Works cooperatively and in professional harmony with staff members, administrators, and the community
- Follows policies and procedures in the library policy manual and personnel handbook
- Performs other related duties as required by superordinate
- Patched software and installed new versions to eliminate security problems and protect data.
Front Desk Clerk
Terrebonne Parish Library
08.2017 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cook/Cashier
Raising Cane's
03.2015 - 08.2017
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Shoe Salesperson
Academy Sports Outdoors
09.2014 - 02.2015
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Assembled promotional displays to increase brand awareness and attract customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Dishwasher
La Caretta
11.2013 - 05.2014
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
Bachelor of Science - Computer and Information Sciences, General
Nicholls State University
Thibodaux, LA07.2020
Skills
- Programming Languages: C, SQL, R
- Software Skills: Microsoft Office Suite, NetSupport, Deepfreeze Adobe Reader, Google Workspace, Microsoft Cloud
- Technologies: TCP/IP, DNS DHCP, BIOS
- Technical issue analysis
- System design and deployment
- IT consulting
- IT diagnostics
- Information security
- Project implementation
Accomplishments
- Resolved over 95% of service tickets within a 24-hour period
- Deployed 50 new public machines, improving access by 30%
- Maintained a 100% compliance rate with data protection regulations
Timeline
IT Specialist
Terrebonne Parish Library
08.2020 - Current
Front Desk Clerk
Terrebonne Parish Library
08.2017 - 08.2020
Cook/Cashier
Raising Cane's
03.2015 - 08.2017
Shoe Salesperson
Academy Sports Outdoors
09.2014 - 02.2015
Dishwasher
La Caretta
11.2013 - 05.2014
Bachelor of Science - Computer and Information Sciences, General
Nicholls State University
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