Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience while safeguarding consumer information.
Overview
11
11
years of professional experience
Work History
IT Specialist
Terrebonne Parish Library
08.2020 - Current
Assists in maintenance of public and staff computers, and evaluation and maintenance of the library’s network, servers, public and staff computers with peripheral equipment (i.e. printers), and related PC management equipment
Works in tandem with the reference department, working the desk as needed
Works with reference and adult services in content creation and departmental projects
Conducts technology programming, in-service training for staff, and community workshops of an efficient help desk system
Recommends new equipment, services, and/or classes beneficial to the creative environment
Assists patrons of all ages in using tools, equipment, material and software in the design space
Offers one-on-one instruction and training on resources including 3D printers, laser cutters, CNC and vinyl cutting, sewing, electronics, green screen, and sound booth technologies
Develops and maintain product knowledge regarding tools, equipment, material, and software for specific projects in order to meet community needs
Stays abreast of advances in computer technology by attending workshops and continuing education programs
Works with the assistant director in long-range planning for technological growth
Sustains the library systems productivity, on call rotations are required
Works cooperatively and in professional harmony with staff members, administrators, and the community
Follows policies and procedures in the library policy manual and personnel handbook
Performs other related duties as required by superordinate
Patched software and installed new versions to eliminate security problems and protect data.
Front Desk Clerk
Terrebonne Parish Library
08.2017 - 08.2020
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cook/Cashier
Raising Cane's
03.2015 - 08.2017
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Shoe Salesperson
Academy Sports Outdoors
09.2014 - 02.2015
Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Assembled promotional displays to increase brand awareness and attract customers.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Dishwasher
La Caretta
11.2013 - 05.2014
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Followed supervisor instructions to complete tasks on time.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
Bachelor of Science - Computer and Information Sciences, General
Nicholls State University
Thibodaux, LA
07.2020
Skills
Programming Languages: C, SQL, R
Software Skills: Microsoft Office Suite, NetSupport, Deepfreeze Adobe Reader, Google Workspace, Microsoft Cloud