Gregory BYRD
Nashville,TN
Summary
Information Technology Professional
Innovative, talented and detail-oriented IT professional with six years of work experience in IT development and support. Ability to excel in multiple roles, through strong customer service and problem-solving skills. Brings a can-do attitude, and works well with others as a positive team member. Delivers high quality and high productivity. Excellent generalist with developmental, support, and customer service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT SPECIALIST
American Baptist College, Baptist
09.2020 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Deliver range of IT services, including development, documentation, maintenance, installation, troubleshooting, support, quality assurance (QA), and process improvement, to approximately 100 end users.
- Track and maintain end-user issues in central ticketing systems, knowledge bases, and inventories through documentation and research.
- Support community hardware and software sourcing through receiving, imaging, performing QA testing, installing software, and deploying units to approximately 100 end users.
- Handle incoming incidents and requests by troubleshooting and resolving, dispatching to technicians, or escalating with follow-up to document resolution.
- Address end-user technology needs through development, planning, and implementation of hardware and software.
- Engage in process improvement by offering solutions to improve and create productive workflows, resulting in increased efficiency in troubleshooting and issue resolution.
- Deliver customer service to end users through continuous communication during open ticket lifecycle and advocating for rapid response and resolution throughout request process.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
CLOUD ENGINEER INTERN
Vanderbilt University IT Services, VUIT
06.2017 - 05.2019
- Private research university in Nashville, TN founded in 1873 conferring associates, bachelor’s, master’s, and doctoral degrees in range of disciplines with approximately 16,000 end users.
- Completed two-year internship with focus on engineering and administration of cloud computing data, analytical tools, and web development.
- Deployed AWS by provisioning EC2 instances and S3 buckets.
- Built instructional websites for VUIT using WordPress, utilized PUTTY and Git to operate updates to WordPress plugins, and served as web developer liaison, distributing tasks between two teams.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Ensured IT security by assisting with Ping Fed and Single Sign On and setting AWS educate security policies for university courses.
Education
Bachelor of Science - Computer Science
Tennessee State University
Nashville, TN12.2019
Skills
AREAS OF EXPERTISE
- IT Support, Data Structures, Cloud Services, Programming/Development, Process Improvement, Mobile Applications, Networking, Data Analysis, Web Development, System Administration, Project Management, Issue Resolution, Escalation and Remediation, Troubleshooting, Problem-Solving, Customer Service, Oral and Written Communication
TECHNICAL SKILLS
- Operating Systems/Platforms: Windows, Mac OS, Cloud, Client/Server (C/S)
- Languages: Java, C#, HTML, CSS, SQL, Swift, Python, PHP
- Software/Tools: Visual Studio, Android Studio, Amazon Web Services (AWS), MySQL, Eclipse, XCode, WordPress, PUTTY, Git
CYBERSECURITY CURRICULUM
- Packet Analysis, Wireshark, Kali Linux, Metasploit, Hashcat, Burp Suite, Web Vulnerabilities and Security, Windows and Linux Administration Techniques, Windows and Linux Hardening, Digital Forensics Methods, Penetration Testing, Vulnerability Assessment, Security Operations and Analytics, Secure Network Design and Architecture, Risk Management, Cryptography, Vulnerability Assessment, Identity and Access Management, Cloud Security, Bash Scripting, PowerShell Scripting
Certification
Cybersecurity Curriculum, Vanderbilt, completed July 2023.
Affiliations
Member of the National Society of Black Engineers (NSBE).
Timeline
IT SPECIALIST
American Baptist College, Baptist
09.2020 - Current
CLOUD ENGINEER INTERN
Vanderbilt University IT Services, VUIT
06.2017 - 05.2019
Bachelor of Science - Computer Science
Tennessee State University
Cybersecurity Curriculum, Vanderbilt, completed July 2023.
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