Bailey Graybill
Fort Myers
Summary
Dynamic professional with a proven track record in customer relations and quality assurance at Graybill Communications. Skilled in operational planning and performance monitoring, I excel at developing effective procedures that enhance team performance and customer satisfaction. My leadership abilities and strong communication skills drive successful outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Online Customer Service
Graybill Communications
Hiawatha
04.2024 - 08.2025
- Performed regular quality assurance checks to ensure accuracy of responses from online customer service agents.
- Developed and implemented procedures to monitor online customer service team performance.
- Assigned tasks, monitored progress, and provided feedback to online customer service staff.
- Facilitated online customer service inquiries, resolving issues promptly to maintain customer satisfaction.
Self Entrepreneur
Freelance Developer
10.2023 - 06.2024
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Server
Llama House
05.2023 - 07.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
SERVER
RUM BUCKET
12.2022 - 05.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
UBER DRIVER
UBER
08.2020 - 09.2021
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Adhered to all safety regulations and traffic laws while driving.
SERVER
VINE RESTAURAUNT
08.2019 - 08.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
SERVER
GRIN N GOOSE
09.2018 - 07.2019
CASHIER LEAD
SKYZONE
05.2015 - 06.2018
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
CASHIER/CUSTOM SERVICE
WHERENBERG
04.2013 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY -
UNIVERSITY OF IOWA
Iowa City, Iowa05.2022
ASSOCIATE IN ARTS (A.A.) IN GENERAL EDUCATION -
KIRKWOOD COMMUNITY COLLEGE
Cedar Rapids, Iowa05.2020
Skills
- Communication
- Computer Skills
- Time Management
- Leadership
- Social Media Management
- Operational planning
- Policy Development
- Brand building
- Customer Relations
- Quality assurance
- Performance monitoring
Major
PSYCHOLOGY
Timeline
Online Customer Service
Graybill Communications
04.2024 - 08.2025
Self Entrepreneur
Freelance Developer
10.2023 - 06.2024
Server
Llama House
05.2023 - 07.2023
SERVER
RUM BUCKET
12.2022 - 05.2023
UBER DRIVER
UBER
08.2020 - 09.2021
SERVER
VINE RESTAURAUNT
08.2019 - 08.2020
SERVER
GRIN N GOOSE
09.2018 - 07.2019
CASHIER LEAD
SKYZONE
05.2015 - 06.2018
CASHIER/CUSTOM SERVICE
WHERENBERG
04.2013 - 06.2015
BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY -
UNIVERSITY OF IOWA
ASSOCIATE IN ARTS (A.A.) IN GENERAL EDUCATION -
KIRKWOOD COMMUNITY COLLEGE
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