Bailey Halpin
Phoenix,AZ
Summary
Self-motivated, goal-oriented business professional with a proven track record of thriving in fast-paced, performance-based environments, eager to build a long-term career in the financial services industry. Strong emphasis on team collaboration and adaptability, complemented by exceptional analytical and decision-making abilities. Recognized for effective communication skills and a commitment to continuous learning and self-improvement.
Overview
5
5
years of professional experience
Work History
Licensed Claim Specialist- Total Loss
State Farm Mutual Automobile Insurance Company
Tempe, AZ
11.2024 - Current
- Handles complex auto claims by determining vehicle reparability and adhering to state-specific regulations
- Manages complex, high volume inventory of over 150 claims by maintaining excellent organizational skills
- Evaluates actual cash value of vehicles and negotiates total loss settlements with insureds, claimants and lienholders
- Consistently leads department in settlements exceeding 11 per-week settlement goal
- Answers 20+ calls per day exceeding department expectation of 40% answer rate
Bar Manager
Applebees
Phoenix, AZ
04.2023 - 09.2024
- Coordinated hiring, shift scheduling, and staff training
- Managed daily bar operations, ensuring compliance with health and safety standards
- Trained and mentored staff on beverage preparation and customer service excellence
Talent Operations Coordinator
8x8 Inc.
Campbell, CA
08.2021 - 10.2022
- Onboarded new hires by leading presentations on company systems and benefits packages
- Scheduled and facilitated interviews for recruiters with employees and candidates
- Developed and maintained project timelines, ensuring alignment with company objectives and deadlines
Education
BA - Business Administration, HR Management, Psychology
Washington State University
Pullman, WA05.2021
Skills
- Oral and Written Communication
- Establishing Trust
- Customer Service
- Overcoming Objections
- Organization
- Critical Thinking
- Conflict Resolution
- Building Rapport
- Customer Focus
- Analytical Thinking
- Adaptability
- Decision Making
- Attention to Detail
- Multitasking
- Building Relationships
- Leadership
- Teamwork
Accomplishments
- Diversity Equity & Inclusion Ambassador (State Farm) - Leads presentations on DE&I events and resources
- Well-Being Ambassador (State Farm) - Provides awareness on company mental health benefits and resources
- Member of Young Business Professionals (State Farm) - Business Resource Group focused on networking and professionalism events to further development and relationship building
- 2025 Good Act Award Recipient (State Farm) - recognizes leadership in continuous improvement and customer focus
Timeline
Licensed Claim Specialist- Total Loss
State Farm Mutual Automobile Insurance Company
11.2024 - Current
Bar Manager
Applebees
04.2023 - 09.2024
Talent Operations Coordinator
8x8 Inc.
08.2021 - 10.2022
BA - Business Administration, HR Management, Psychology
Washington State University