LAUREN DE VRIES
Phoenix,AZ
Summary
Meticulous and strategic claim specialist with an interest in underwriting procedures seeking a position within State Farm's P&C Underwriting department. Adept at navigating complex claims processes and resolving issues efficiently while maintaining a high level of professionalism and adaptability.
Overview
10
10
years of professional experience
Work History
Total Loss Claim Specialist
State Farm
10.2024 - Current
- Achieved performance targets consistently through effective time management, and strong decision-making abilities.
- Utilized different methods to thoroughly investigate and progress through the handling of 15 to 25 new claims a week while assisting colleagues and mentees with questions and tasks.
- Streamlined documentation workflow and claims processing procedures, enabling quicker claim resolution and enhancing customer satisfaction.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Kept professional goals aligned with State Farm's commitment to policyholders and developed a mindset grounded in providing remarkable service.
New Home Sales Associate
Hyland Bay Systems, Inc.
03.2024 - Current
- Quickly learned complex home construction processes and business procedures for several of Phoenix's largest new home builders.
- Cultivated strong relationships with clients, agents, builders, and mortgage lenders to ensure the highest level of customer satisfaction.
- Earned high remarks from consultants and management in regards to work ethic and level of client care.
- Maintained highly organized files with records of client interactions.
Office Administrator & Assistant Manager
Tri M Corporation
10.2020 - 02.2024
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Contributed to a positive work environment by fostering strong working relationships.
- Interacted with hundreds of customers and vendors by phone, email, and in-person every week.
Salon Guest Coordinator
Ulta Salon
01.2019 - 09.2020
- Maintained detailed records of guest preferences and requests to provide personalized service during future stays.
- Worked closely with management to implement new policies or procedures, contributing to an improved guest experience overall.
- Fostered a positive work environment among team members by offering support, encouragement, and constructive feedback.
- Handled guest complaints with empathy and professionalism, resolving issues whenever possible to maintain positive relationships.
- Assisted in training new Guest Coordinators, contributing to a well-prepared and knowledgeable team.
Teacher
Deer Valley USD & Seattle Public Schools
07.2015 - 09.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities.
Education
Bachelor of Science - Education, Psychology, & Visual Arts
Indiana University
Gary, IN2015
Skills
- Problem solving and multitasking
- Verbal and written communication
- Claims preparation and investigation
- Strong work ethic and attention to detail
- Highly organized and flexible
- Teamwork and collaboration
- Interpersonal skills
- Advanced technological literacy
Timeline
Total Loss Claim Specialist
State Farm
10.2024 - Current
New Home Sales Associate
Hyland Bay Systems, Inc.
03.2024 - Current
Office Administrator & Assistant Manager
Tri M Corporation
10.2020 - 02.2024
Salon Guest Coordinator
Ulta Salon
01.2019 - 09.2020
Teacher
Deer Valley USD & Seattle Public Schools
07.2015 - 09.2020
Bachelor of Science - Education, Psychology, & Visual Arts
Indiana University