FRANK CAMPBELL II
Normal,IL
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy of Technology Analyst. Frequently praised as hardworking by my peers, I can be relied upon to help your team achieve its goals.
Overview
16
16
years of professional experience
Work History
Total Loss Claim Specialist
State Farm
01.2023 - Current
- Worked to investigate, evaluate, negotiate, and settle claims.
- Applied knowledge of polices and insurance regulations to help determine damages and coverage.
- Managed work effectively via task driven queues while multi-tasking in a fast paced call-driven environment.
- Support our customers through personalized, caring, and simple interactions.
Frontline Subrogation Adjuster
Wilber and Associates
11.2020 - 12.2022
- Maintained claim files, such as records of settled claims and inventory of claims requiring detailed analysis
- Verified and analyzed data used in settling claims to validate claims and settlements according to company practices and procedures
- Examined claims forms and other records to determine insurance coverage
- Communicated with reinsurance brokers to obtain information necessary for processing claims
- Negotiated claim settlements and recommended litigation when settlement could not be negotiated
- Processed claims within designated authority level
- Investigated, evaluated and settled claims, applying technical knowledge and human relations skills to achieve fair and prompt disposal of cases and to contribute to reduced loss ratio.
Security Officer
Securitas Security Services
04.2012 - 09.2022
- Patrolled premises regularly to maintain order and establish security presence
- Liaised with law enforcement agencies and local and federal agencies
- Responded to alarms by investigating and assessing situation
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests
- Provided personal escorts to personnel and visitors upon request
- Wrote comprehensive incident reports and conducted thorough investigations
- Locked doors and gates of entrances and exits to secure buildings
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
Account Executive
Direct Connections International, Inc
11.2008 - 02.2012
- Generated new leads and performed site surveys to determine prospect needs
- Delivered proposals and presentations regarding product benefits
- Cold-called and followed up with prospective customers to promote overall satisfaction and continued business
- Up-sold and cross-sold company products and services to clients
- Performed strategic project development for prospective, new and existing clients
- Collaborated with sales, production and marketing teams throughout project lifecycles to increase productivity and revenues
- Contacted key clients and internal partners to develop strong business relationships and networks
- Utilized Microsoft Office and CRM software systems to draft and disseminate reports, spreadsheets and other documents
- Responded promptly to client referrals, concerns and questions and implemented appropriate adjustments and solutions
- Developed strong relationships with clients to grow business networks
- Represented brand during special events, customer interactions and sales.
Box Office Cashier
Wehrenberg Galaxy 14 Cine
11.2007 - 11.2008
- Responded quickly to meet customer needs and resolve problems
- Assisted with new hire training
- Provided efficient and courteous service to customers at all times
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases.
Education
High School Diploma -
Olympia High School
Stanford, IL05.2006
Skills
- Customer Accounts Management
- Client Relationships
- Production Goals
- Complex Problem-Solving
References
- Robert Turner, Wilber And Associates, Litigation Coordinator, (309) 310-6916, Robt8907@gmail.com
- Cory Foulk, Securitas Security Services, USA, Security Officer, (309) 846-2946, Cfoulk89@gmail.com
- Nathan Austin, Direct Connections International, Telemarketing Representative, Austin.trytotry@gmail.com
Timeline
Total Loss Claim Specialist
State Farm
01.2023 - Current
Frontline Subrogation Adjuster
Wilber and Associates
11.2020 - 12.2022
Security Officer
Securitas Security Services
04.2012 - 09.2022
Account Executive
Direct Connections International, Inc
11.2008 - 02.2012
Box Office Cashier
Wehrenberg Galaxy 14 Cine
11.2007 - 11.2008
High School Diploma -
Olympia High School
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