Trevor Clatterbuck
Ashland,MO
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Total Loss Claim Specialist
State Farm
Ashland, MO
04.2021 - Current
- Determined actual cash value and salvage value on total-loss vehicles.
- Negotiated with insureds and claimants to settle claims.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to total loss settlements
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
Auto Appraiser
State Farm
Columbia, MO
01.2016 - 04.2021
- Handling high volume workload and meeting goals and deadlines.
- Used CCC1, Audatex, Mitchell to calculate damages and claim values.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Worked with our claim partners to reach a fair and reasonable estimate of repair.
- Reviewed and negotiated repair estimates from body shops.
Claim Processor
State Farm
Columbia, MO
08.2012 - 01.2016
- Managed over 50 calls per day with customers to efficiently handle their claim.
- Communicated effectively with staff, including members of operations, finance and medical departments.
- Evaluated accuracy and quality of data entered into State Farm claims system
- Followed up with customers on unresolved issues.
Education
High School Diploma -
Southern Boone High School
Ashland, MOCivil Engineering
University of Missouri - Columbia
Columbia, MOSkills
- Organization and Time management
- Ability to multi-task
- Attention to detail while still producing high level results
- Excellent customer service skills
- Goal oriented
- Able to work with little to no supervision
- Knowledgeable in CCC1, Audatex, Mitchell, Webest, Outlook, Word, Excel
- Loss calculations
- Insurance law knowledge
- Repair process and automotive component understanding
- Insurance law knowledge
- Repair process and automotive component understanding
Certification
I- Car
Adjuster and Appraiser Licenses : CT, DE, GA, KY, LA, NC, NH, NM, NY, OK, PA, RI, SC, VT
Timeline
Total Loss Claim Specialist
State Farm
04.2021 - Current
Auto Appraiser
State Farm
01.2016 - 04.2021
Claim Processor
State Farm
08.2012 - 01.2016
High School Diploma -
Southern Boone High School
Civil Engineering
University of Missouri - Columbia
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