Jeremy D. Hix
Murfreesboro,TN
Summary
Dynamic professional specializing in claims processing and customer service at State Farm. Expertise in strategic planning and team building, fostering high-performance cultures, and driving operational excellence. Recognized for innovative problem resolution and effective communication, consistently delivering compliant, customer-focused results.
Overview
10
10
years of professional experience
Work History
Total Loss Claim Specialist
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
05.2023 - Current
- Consistently exceeds production and quality benchmarks, recognized as a dependable top performer within Total Loss.
- Applied state and federal laws, statutes, and insurance regulations to achieve compliant customer-facing results.
- Assisted team in complex claims problem solving and effective inventory management.
- Led coaching sessions for new employees, fostering a positive, growth-oriented culture.
Vice President, Marketing & Business Development
VERISCREEN INC.
10.2018 - 08.2022
- Developed comprehensive marketing strategies for brand awareness and customer engagement.
- Led cross-functional teams to execute innovative marketing campaigns and initiatives.
- Analyzed market trends to inform product positioning and messaging strategies.
- Cultivated and maintained high-level client relationships, ensuring service quality and compliance while fostering long-term partnerships.
- Led growth initiatives that expanded nationwide service coverage and enhanced operational performance in background investigations.
Vice President of Operations
LASCO CORP
02.2016 - 09.2018
- Directed daily operations across multiple departments, ensuring alignment with company goals and supporting a culture of diversity, inclusion, accountability, and performance.
- Expanded background investigation service footprint to full nationwide coverage, through strategic planning and vendor development. I also expanded that network footprint to international investigation service needs through dedicated partnership.
Education
Bachelor of Science - Integrated Studies – Organizational Leadership & Development
Middle Tennessee State University
Murfreesboro, TN01-2027
Associate of Applied Science - Computer Network Solutions
ITT Technical Institute
Nashville, TN01-2013
Skills
- Cross-functional collaboration
- Career development
- Motivational techniques
- Online training experience
- Effective communication
- Team building
- Employee training
- Risk assessment
- Problem resolution
- Customer service
- Team collaboration
- Conflict resolution
- Motivational speaking
- Inventory management
- Customer relationship management
- Strategic planning
- Performance coaching
- Claims processing
Core Leadership Strengths
- Team Leadership
- Employee Development
- Coaching & Training
- Workflow & Queue Management
- Conflict Resolution
- Customer Experience Excellence
- Analytical Decision-Making
Cover Letter
Jeremy D. Hix
Murfreesboro, TN
615-648-3118
jeremy.hix.vafaeo@statefarm.com
March 16, 2026
Hiring Manager
State Farm Mutual Automobile Insurance Company
Dear Hiring Manager,
I am excited to express my interest in leadership opportunities within the claim organization. During my
time at State Farm, I have built a solid foundation of handling customer experience and peer support,
while consistently demonstrating leadership qualities aligned with our company's mission and values. I
am eager to take the next step in serving our customers and supporting our teams by contributing in a
formal leadership capacity.
In my current role as a Total Loss Claim Specialist, I have consistently exceeded production and quality
expectations while maintaining 5-star Medallia feedback and earning multiple Good Service Awards.
Beyond performance metrics, I take pride in the impact I have on others. Through my work with the
NEST (New Employee Support Team), I coach new-to-role employees, help them navigate resources, and
reinforce a positive, growth-oriented mindset. This experience has strengthened my ability to develop
talent, build others' confidence, and contribute to a supportive team culture.
My background before State Farm includes more than a decade of leadership experience in operations,
organizational growth, and team development. Whether expanding nationwide service coverage,
improving operational efficiency, or guiding teams through change, I have consistently focused on
people, process, and performance—three pillars that I believe are essential to effective leadership at State
Farm.
I am passionate about helping others succeed, strengthening team performance, and ensuring our
customers receive Remarkable™ service. I would welcome the opportunity to bring my leadership
experience, coaching mindset, and commitment to excellence to this role.
Thank you for your time and consideration. I look forward to the opportunity to discuss how I can
contribute to the continued success of State Farm's claims departments.
Sincerely,
Jeremy D. Hix
Timeline
Total Loss Claim Specialist
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
05.2023 - Current
Vice President, Marketing & Business Development
VERISCREEN INC.
10.2018 - 08.2022
Vice President of Operations
LASCO CORP
02.2016 - 09.2018
Bachelor of Science - Integrated Studies – Organizational Leadership & Development
Middle Tennessee State University
Associate of Applied Science - Computer Network Solutions
ITT Technical Institute