Autumn Collins
Summary
Detailed-oriented team player with strong organization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Total Loss Claim Specialist
State Farm Mutual Automobile Insurance
09.2022 - Current
- Investigate, evaluate, negotiate, and settle claims
- Apply knowledge of policies and insurance regulations when determining coverage, liability, and damages
- Contact customers by telephone or written correspondence
- Responsible for confirming the motor vehicle's actual cash value by evaluating the vehicle's condition, options, mileage, and obtaining necessary documents to settle the claim and unless retained by the owner, transfer ownership to State Farm so it can be sold as salvage
- Process settlement payment
Senior Provider Relations Specialist
Careington International
10.2017 - 09.2022
- Educate providers on plan participation and the complete breakdown of Careington network system.
- Contact provider's offices to resolve member billing and quality of care grievances
- Negotiate refunds from provider's offices on behalf of the member if overbilling occurs
- Acted as a liaison between providers and vendors
- Work with marketing and team to create education materials and distribute them to the network
- Audit offices for participation and plan participation
- Work with compliance on addressing escalated issues.
Mental Health Technician
Pinnacle Pointe Behavioral Hospital
05.2017 - 08.2017
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Education
Bachelor of Arts - Psychology
University of Central Arkansas
Conway, AR05.2017
Skills
- Customer Satisfaction
- Provider Support
- Microsoft Office
- Customer Service
- Problem-Solving Ability
- Managing Multiple Tasks
- Excel Spreadsheets
- Data Entry Documentation
- Microsoft Office
- Critical Thinking
- Data Management
All Lines Adjuster License
Obtain All Lines Adjuster License for the following states
- TX, CT, DE, FL, GA, KY, NC, NH, NM, OK, RI, SC, VT, and WY
Timeline
Total Loss Claim Specialist
State Farm Mutual Automobile Insurance
09.2022 - Current
Senior Provider Relations Specialist
Careington International
10.2017 - 09.2022
Mental Health Technician
Pinnacle Pointe Behavioral Hospital
05.2017 - 08.2017
Bachelor of Arts - Psychology
University of Central Arkansas