Bailey Hanun
Tuscaloosa,AL
Summary
Dynamic and results-driven Shift Lead with a proven track record, excelling in customer service and employee training. Expert in implementing efficient workflows and resolving issues, enhancing guest satisfaction. Skilled in time management and staff engagement, committed to fostering a positive team environment while maintaining high operational standards.
Experienced with supervising team activities, ensuring operational efficiency, and smooth shift transitions. Utilizes strong communication and organizational skills to maintain a high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Smoothie King Shift Lead
Smoothie King
Tuscaloosa, AL
12.2024 - 05.2026
- Led daily operations, ensuring exceptional customer service and product quality.
- Trained and mentored team members on smoothie preparation and customer engagement techniques.
- Implemented efficient workflow strategies to enhance speed of service during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
Subway Shift Lead
Subway
Harker Heights, TX
09.2020 - 03.2024
- Supervised daily operations to ensure high-quality customer service and food safety standards.
- Trained and mentored new team members on operational procedures and best practices.
- Managed inventory levels, conducting regular stock assessments to minimize waste.
- Implemented effective workflow processes to enhance efficiency during peak hours.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT02-2028
Skills
- Customer service focus
- Employee training
- Guest service
- Team engagement
- Time management
- Effective problem resolution
- Staff management
- Elderly care
- Housekeeping tasks
- CPR and first aid certification
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
Timeline
Smoothie King Shift Lead
Smoothie King
12.2024 - 05.2026
Subway Shift Lead
Subway
09.2020 - 03.2024
Bachelor of Science - Business Management
Western Governors University