BAILEY HAYES
Salem,OR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Physiq Fitness
04.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Assistant Fitness Director
Workout Anytime Fitness
06.2022 - 09.2022
- Assisting clients during their training and helping create plans in order for them to reach their physical goals.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Calling potential clients and arranging appointments for them to meet with trainers.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
Personal Trainer
Planet Fitness
09.2019 - 06.2022
- Assisting clients during their training and helping create plans in order for them to reach their physical goals
- Leading fun and engaging group classes
- Quickly adapted training plans for client needs, keeping timelines, and desires in mind
- Introduced standardized training for cohesive learning environments.
Front Desk Trainer Sales Associate
Hotworx
11.2020 - 03.2021
- Helped customers locate products and sell memberships
- Increased sales by offering advice on purchases and purchase and promoting additional products
- Helping customers with account issues
- Cleaning the studio
- Assisted in social media operations.
Assistant Volleyball Coach
PDXVB Club
12.2018 - 06.2019
- Assisting the top 14’s team in the fundamentals and strategies of volleyball.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
Head Volleyball Coach
Madison Youth Volleyball
02.2018 - 01.2019
- Teaching beginner volleyball players the fundamentals of the game.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
- Reviewed and updated game strategies and techniques to optimize training sessions.
Barista Shift Lead
Creatures of Habit Espresso, Barista
11.2017 - 01.2019
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Head Coach
COACHING, Milwaukie High School
07.2017 - 01.2018
- Teaching the fundamentals of volleyball to youth ages 14-18 kids ages 14-18.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
Education
Associates - Science
Portland Community College
IFA Certified - undefined
Skills
- Manage Research
- Quality Assessments
- Records Preparation
- Staff Management
Timeline
Front Desk Associate
Physiq Fitness
04.2023 - Current
Assistant Fitness Director
Workout Anytime Fitness
06.2022 - 09.2022
Front Desk Trainer Sales Associate
Hotworx
11.2020 - 03.2021
Personal Trainer
Planet Fitness
09.2019 - 06.2022
Assistant Volleyball Coach
PDXVB Club
12.2018 - 06.2019
Head Volleyball Coach
Madison Youth Volleyball
02.2018 - 01.2019
Barista Shift Lead
Creatures of Habit Espresso, Barista
11.2017 - 01.2019
Head Coach
COACHING, Milwaukie High School
07.2017 - 01.2018
Associates - Science
Portland Community College
IFA Certified - undefined
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