Hi, I’m
Bailey Hayes
Justin,TX
Summary
Proven team leader and skilled barista at Compass Group USA, AKA FLIK adept in time management and exceptional customer service. Elevated customer satisfaction through efficient, high-quality beverage preparation and swift service resolution. Excelled in training new hires, showcasing hospitality service expertise and clear communication, significantly enhancing team performance and customer loyalty.
Overview
11
years of professional experience
1
Certification
Work History
Compass Group USA
Barista
11.2019 - Current
Job overview
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Super Save
Grocery Team Member
04.2014 - 08.2017
Job overview
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Steele Accelerated High School, Roanoke, TX
High School Diploma from Cosmetology
05.2016
Skills
- Time management
- Attention to detail
- Team leadership
- Exceptional customer service
- Hospitality service expertise
- Clear communication
Certification
I am CPR certified
Timeline
Barista
Compass Group USA
11.2019 - Current
Grocery Team Member
Super Save
04.2014 - 08.2017
I am CPR certified
Steele Accelerated High School
High School Diploma from Cosmetology
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