Bailey Hedgcock
Salt Lake City,UT
Summary
Results-driven professional with expertise in monitoring sales performance and devising targeted marketing strategies. Experienced in leading call center operations, ensuring high-quality service, and achieving sales goals through strategic planning and team collaboration.
Overview
6
6
years of professional experience
Work History
Support Specialist
CLEAResult
Salt Lake City, Utah
08.2024 - 02.2026
- Delivered troubleshooting support for customer inquiries and technical issues, enhancing user satisfaction.
- Monitored sales performance metrics, such as sales volume, market share, profit margins and inventory levels.
- Devised targeted sales and marketing strategies to maximize sales revenue and achieve goals.
- Supervised daily operations of call center team, maintaining service quality and optimizing response times.
Customer Support Specialist
Amazon Pharmacy
Salt Lake City, Utah
04.2022 - 07.2024
- Resolved customer inquiries via phone, email, and chat support efficiently.
- Maintained high customer satisfaction by addressing issues with expert service.
- Assisted in managing requests and resolving questions to enhance client experience.
- Ensured compliance and accuracy in maintaining medical records.
- Communicated effectively with healthcare providers about patient requirements and follow-ups.
- Processed insurance claims and verified eligibility accurately.
Data Entry Analyst
Sunrun
Lehi, Utah
01.2020 - 03.2022
- Managed and analyzed data sets using advanced spreadsheet software to support decision-making.
- Resolved data discrepancies by collaborating with team members to ensure data integrity.
- Followed established procedures for accurate data entry and management, maintaining data quality.
Education
High School Diploma -
Clearfield High School
Utah 01-2019
Skills
- Client relationship management
- Call center management
- Technical troubleshooting
- Technical configuration
- Quality assurance
- Data accuracy
- Sales monitoring
- Communication skills
Timeline
Support Specialist
CLEAResult
08.2024 - 02.2026
Customer Support Specialist
Amazon Pharmacy
04.2022 - 07.2024
Data Entry Analyst
Sunrun
01.2020 - 03.2022
High School Diploma -
Clearfield High School