Bailey Hess
Nisswa,MN
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medication Nursing Assistant
HillsCrossing
Nisswa, MN
01.2024 - Current
- Assisted with medication administration, ensuring accuracy and safety of patients.
- Monitored patient response to medications, reporting any adverse reactions or changes in condition.
- Provided support to nursing staff with medication delivery, including stocking supplies and restocking automated dispensing systems.
- Performed data entry into electronic health records system related to medications administered to patients.
- Maintained a clean work environment free from hazardous materials in accordance with infection control standards.
- Managed the preparation of medications for distribution, including counting tablets and capsules, measuring liquids, labeling containers and packaging products for delivery.
- Provided guidance to other healthcare personnel regarding safe drug administration practices based on established protocols.
- Evaluated patient charts prior to administering medications to ensure accurate information is documented accurately.
- Maintained detailed documentation concerning patient care activities related to medication administration.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
Server
Beef 'O' Brady's
Wauchula, FL
02.2022 - 04.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Hospice Certified Nursing Assistant
Moments hospice
Brainerd, MN
09.2023 - 01.2024
- Provided personal care and comfort to hospice patients, including bathing, dressing, feeding and grooming.
- Assisted with ambulating patients in a safe manner while providing physical support.
- Monitored vital signs such as blood pressure, temperature, respiration rate and pulse rate of hospice patients.
- Reported changes in patient condition to the registered nurse or physician promptly.
- Assisted with restorative measures such as positioning, range of motion exercises and other activities for hospice patients.
- Offered emotional support to families dealing with terminal illness of their loved ones.
- Maintained cleanliness of patient rooms, equipment and supplies used in the provision of patient care.
- Performed light housekeeping tasks related to the comfort and safety of hospice patients such as changing bed linens, cleaning bathrooms, vacuuming carpets.
- Provided spiritual support to hospice patients by listening attentively during conversations and offering words of encouragement when appropriate.
- Reassured family members that their loved one is receiving proper care under the supervision of a healthcare team member.
- Participated in team meetings with physicians, nurses, social workers and other staff members regarding end-of-life issues.
- Assisted with wound care management including changing dressings as needed and documenting findings on wound assessment forms.
- Responded quickly to emergency situations involving hospice patients by following established protocols.
- Observed patient behavior for any changes that may indicate an alteration in condition or need for additional interventions.
- Respected privacy rights of all individuals being served through maintaining confidentiality at all times.
- Engaged with patient family and friends to provide courteous visit experience.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Implemented fall prevention techniques as specified in plan of care.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Turned and repositioned bedridden patients to prevent bedsores.
Assistant Activities Director
Glen Oaks Nursing Home
New London, MN
10.2022 - 09.2023
- Developed and implemented a wide variety of recreational activities for all age groups.
- Organized and facilitated special events, such as holiday parties, picnics, and other community gatherings.
- Provided guidance to staff members in order to ensure the successful execution of activities.
- Assessed the needs of participants and developed programs that met those needs.
- Maintained accurate records of program attendance, participant feedback, and other relevant data.
- Created marketing materials to promote upcoming events and initiatives.
- Prepared monthly reports highlighting the success of recreational activities within the facility.
- Managed budgets for individual programs as well as overall departmental expenses.
- Researched new ideas for innovative activities that would be beneficial to participants.
- Collaborated with local schools, organizations, and companies on joint projects or fundraising efforts.
- Supervised volunteers during special events or when staffing levels were low.
- Conducted trainings for employees on proper safety protocols when conducting activities.
- Provided assistance to families seeking resources related to recreational opportunities in their area.
- Monitored equipment use during organized activities in order to prevent misuse or damage.
- Facilitated communication between staff members in order to maintain consistent programming standards across departments.
- Set up plans and oversaw daily activities like bingo, musical events and plays.
- Modeled activities programming for residents to engage in normal social and other daily pursuits, striving to improve quality of life through increased aptitude.
- Gathered nutritious snacks that matched nutrition objectives.
- Managed daily exercise programs to support physical strength and mental dexterity.
- Planned special community events around holidays to invite attendance from staff and family members, incorporating into activities to foster sense of community.
- Created monthly calendar of anticipated recreational activities for posting on community bulletin board, keeping residents informed of opportunities for involvement.
- Produced monthly newsletters and updated activity calendars.
- Designed and led activities in crafts, music and sports.
- Interacted with patients and families by addressing questions and concerns.
- Organized services such as transportation, event security and catering.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in company procedures or policies.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
CNA
Glen Oaks Nursing Home
New London, MN
10.2014 - 09.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Server
Cody's Original Roadhouse
Crystal River, FL
09.2021 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Phlebotomist
St.Cloud Hospital
St. Cloud, MN
10.2018 - 05.2020
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Used heel and finger stick methods to obtain blood from capillaries.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Education
Associate of Science - Health Information Technician
Ridgewater College
Willmar, MN05-2024
Medical Coder -
Ridgewater College
Willmar, MN01-2023
Skills
- Clinical skills
- Elderly Care
- Vital signs monitoring
- HIPAA Compliance
- Reliability and punctuality
- Nursing Assistant Certification
- Medication Disposal
- Emergency Response
- Daily living assistance
- Privacy and confidentiality
- Medication Administration
- Patient Observation
- Safety Management
Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
Medication Nursing Assistant
HillsCrossing
01.2024 - Current
Hospice Certified Nursing Assistant
Moments hospice
09.2023 - 01.2024
Assistant Activities Director
Glen Oaks Nursing Home
10.2022 - 09.2023
Server
Beef 'O' Brady's
02.2022 - 04.2024
Server
Cody's Original Roadhouse
09.2021 - 01.2022
Phlebotomist
St.Cloud Hospital
10.2018 - 05.2020
CNA
Glen Oaks Nursing Home
10.2014 - 09.2023
Associate of Science - Health Information Technician
Ridgewater College
Medical Coder -
Ridgewater College