Bailey Hildebrant
Tulsa,OK
Summary
I strive for attention to detail, a hard work ethic, and a friendly disposition towards anyone I come across. I look to continuously further the strengths I have developed to serve and assist people to the best of my ability.
Overview
5
5
years of professional experience
Work History
Personal Banker
City National Bank & Trust
03.2025 - Current
- Assisted customers with account inquiries and transaction processing, utilizing the C.A.R.E.S. Method to further enhance customer satisfaction.
- Educated customers on banking products, services, and fees to promote informed decision-making and transparency.
- Maintained accurate records of customer interactions and transactions using bank software systems.
- Collaborated with team members to promote honesty, respect, and trust within the bank, which allowed for a smooth workflow and healthy work relationships.
- Prospected future clients in the aisles of Walmart in an effort to discover whether or not an individual had a financial need.
Automotive Parts Consultant
Riverside Ford of Tulsa
04.2024 - 03.2025
- Assisted customers in identifying and selecting appropriate automotive parts for various vehicle models.
- Managed inventory levels, tracking stock availability to prevent shortages and overstock situations.
- Collaborated with service technicians to ensure timely delivery of correct parts for vehicle repairs and maintenance.
Parts Delivery Driver
Riverside Ford of Tulsa
10.2023 - 05.2024
- Delivered automotive parts efficiently to multiple locations for technicians and businesses.
- Operated delivery routes using GPS technology to optimize travel time and reduce delays.
- Maintained accurate documentation of deliveries, including invoices and shipping records for inventory management.
- Pulled parts off store shelves to fill customer orders.
Automotive Mechanic
Riverside Ford of Tulsa
03.2022 - 10.2023
- Conducted routine maintenance and inspections to increase the safety and reliability of vehicles.
- Worked well with team members to troubleshoot mechanical issues efficiently.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Team Member
Chick-fil-A
10.2020 - 03.2022
- Assisted in training new employees on operational procedures and customer engagement techniques.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
Bachelor - Special Education
Northeastern State University
Tahlequah, OK01-2030
Trade School - Automotive Mechanics
Tulsa Technology Center
Broken Arrow, OK11-2022
Skills
- Analytical thinking
- Positive attitude
- Relationship building
- Financial product knowledge
- Customer service
Accomplishments
Received recognition for Top Sales Performer at Riverside Ford of Tulsa in January and February, 2025.
Received recognition as Employee of the Month at Riverside Ford of Tulsa in November, 2022.
Timeline
Personal Banker
City National Bank & Trust
03.2025 - Current
Automotive Parts Consultant
Riverside Ford of Tulsa
04.2024 - 03.2025
Parts Delivery Driver
Riverside Ford of Tulsa
10.2023 - 05.2024
Automotive Mechanic
Riverside Ford of Tulsa
03.2022 - 10.2023
Team Member
Chick-fil-A
10.2020 - 03.2022
Bachelor - Special Education
Northeastern State University
Trade School - Automotive Mechanics
Tulsa Technology Center