Bailey Hilliard
Kingston,TN
Summary
Results-driven professional with expertise in issue resolution, documentation, and customer satisfaction, adept at coordinating workflows and maintaining information confidentiality. Proven ability to manage complex tasks efficiently while ensuring accuracy and meeting deadlines in fast-paced environments. Seeking to leverage skills in scheduling, communication, and account management to contribute to success in a new role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commissions Analyst
Cellular Sales
Knoxville, TN
06.2024 - Current
- Provided support to Sales team regarding commission related queries and concerns.
- Researched discrepancies between actual payments versus what was expected based on contract terms.
Title Clerk
Grayson Auto
Knoxville, TN
04.2023 - 06.2024
- Well versed in reconciling discrepancies between different documents associated with vehicle titles.
- Answered questions and provided advice to public regarding licensing policies, procedures and regulations.
- Capable of processing multiple transactions quickly and accurately within specified deadlines.
- Able to work independently or collaboratively with other team members in a fast-paced environment.
- Handled titles, written contracts and certified documents for sale transfer and purchase of vehicles.
- Accustomed to maintaining up-to-date records of all transactions processed by the office.
- Typed and shipped contracts and proper documents to lending institutions for sold vehicles.
- Highly organized with a keen attention to detail when preparing title documents.
- Proficient in filing and organizing documents, such as title applications and records.
- Assisted with filing, scanning and photocopying documents to keep records organized.
- Communicated with customers via email or verbally to handle title issues.
- Ability to prioritize tasks for efficient workflow management.
Account Manager
ABS National Auto Services
Knoxville, TN
02.2023 - 04.2023
- Addressed customer complaints and provided satisfactory solutions through procedure changes.
- Monitored and reported on key performance indicators to ensure efficient operations.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Assign and delegate work to other team members as needed.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Assistant Accounts Manager
ABS National Auto Services
Knoxville, TN
03.2022 - 02.2023
- Ensured compliance with all applicable federal, state, local regulations regarding taxes, payroll withholdings and reporting requirements.
- Entered customer transaction information into company databases.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Generated and presented reports to senior management on account performance.
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
Title Clerk
ABS National Auto Services
Knoxville, TN
05.2021 - 03.2022
- Data entry
- Customer Service
- Reviewed vehicle titles for accuracy and completeness, documenting VINs, odometers and release of liens.
- Proven track record of successfully handling escalated customer complaints or inquiries in a timely manner.
- Highly organized with a keen attention to detail when preparing title documents.
Education
High School Diploma - undefined
Family Christian Academy
Knoxville, TN06.2016
Skills
- Scheduling and Coordinating
- Responding to customer situations with sensitivity
- Information Confidentiality
- Account Management
- Issue Resolution
- Customer Satisfaction
- Verbal and Written Communication
- Documentation
Certification
Authorized to work in the US for any employer
Timeline
Commissions Analyst
Cellular Sales
06.2024 - Current
Title Clerk
Grayson Auto
04.2023 - 06.2024
Account Manager
ABS National Auto Services
02.2023 - 04.2023
Assistant Accounts Manager
ABS National Auto Services
03.2022 - 02.2023
Title Clerk
ABS National Auto Services
05.2021 - 03.2022
High School Diploma - undefined
Family Christian Academy